A woman in a Phoenix neighborhood flagged me down one day while I was working. She wanted to know about our company (how much we charge and what services we offer). After talking with her for a couple of minutes I finally got out of her that she was unhappy with her current pest controlRead More
A couple of months ago we had a customer call in to schedule an interior service. He let me know he had just left town, and was going to be gone for a while, but that he had noticed some bugs inside before he left. He said he felt comfortable letting the technician treat insideRead More
It was my second year as a pest control technician and was beginning to realize how much I enjoyed my job. As a pest control technicians we are trusted to serve our customers to the best of our ability, in a kind, courteous way and we have a lot of freedom in how we accomplishRead More
During one hot summer in Austin, I was performing first time services for new Bulwark customers and training a new technician. It was getting late in the week and the two of us had performed several first time services, so I told the trainee to get started on the outside and I would go inside,Read More
She then requested not only to have Roger go back and perform the regular service but to also delete her messages on her voice mail…I wouldnâ€™t be surprised if Roger did go back and perform her regular service and also deleted her messages for her.
Have you ever tried to talk a woman out of Pest Control? There are certain things that you should just pamper your wife with, and pest control may fall into that category.
I got a call from the office one late afternoon to go to this customer’s house where there was a spider on her ceiling. She said she couldn’t leave the house until we got rid of the spider. So I hurried up and got over there to take care of it for her. Well when I got there theRead More
My name is Roger James and I’ve been a technician for Bulwark for four years now. I am a team leader and service the community of Steiner Ranch which is in Austin, Texas.
We have had this particular customer for about 2 yrs and in the mean time she had a relative come and move in with her. Her relative brought several boxes and along with them an infestation of German cockroaches. But, since the tech never knew about these boxes we continued doing regular treatments until 2Read More
I was lucky enough one day to receive this phone call from a customer complaining about rats and mice. She wasn’t sure if they were rats or mice, but nevertheless, it was quite comical. She wanted to know all about our service and how we treated for them. I told her the technician would putRead More