My name is Roger James and I’ve been a technician for Bulwark for four years now. I am a team leader and service the community of Steiner Ranch which is in Austin, Texas.
It seems like everyone is cutting corners financially these days. One of my favorite families from Steiner Ranch shared with me that the father of their household had to take a pay cut from his work. They ended up having a family discussion about where they should cut corners. It was either their gardener or me. I’m happy to say that their final decision was to keep Bulwark. Too bad for their gardener.
I always try to go that extra mile when it comes to customer service. Many times I take in customer’s trash cans or spend a little time asking how they are doing. It is very important to me that I take an extra five minutes at each customer’s house in order to develop rapport and trust. With the number of customers that want my service exclusively, I would say that my skills are paying off.
Our staff for Bulwark in Austin meets twice every month and always encourages the topic of Customer Service. It helps to hear other tech’s stories in order to pick up tips here and there.