Helping the new customer

A woman in a Phoenix neighborhood flagged me down one day while I was working.  She wanted to know about our company (how much we charge and what services we offer).  After talking with her for a couple of minutes I finally got out of her that she was unhappy with her current pest control company.  She said they are in and out in 5 minutes and do not listen to her when she asked them to do something.  I told her that we would offer her the best customer service and professionalism while also solving all her bug problems.  She agreed to give us a chance.

When I serviced her house I made sure that I understood all her needs.  I knew that she needed a company that showed her that we cared about her.  I spent little extra time inspecting her home for problem areas.  Her entire backyard is grass, so I knew that the moisture from the sprinklers probably attracts many bugs like cockroaches and crickets.  This is what I felt was where the problem was starting.  I made sure that I used our Bifen granules to treat her grass.  I told her to let us know how things went.  Every month since her initial service this past summer, she has been bug free and is very thankful for our help.

Jameson Hunter

Phoenix branch technician


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