Pest Control and Bug Exterminator Blog

My name is Roger James and I’ve been a technician for Bulwark for four years now.  I am a team leader and service the community of Steiner Ranch which is in Austin, Texas.

It seems like everyone is cutting corners financially these days.  One of my favorite families from Steiner Ranch shared with me that the father of their household had to take a pay cut from his work.  They ended up having a family discussion about where they should cut corners.  It was either their gardener or me.  I’m happy to say that their final decision was to keep Bulwark.  Too bad for their gardener.

I always try to go that extra mile when it comes to customer service.  Many times I take in customer’s trash cans or spend a little time asking how they are doing.  It is very important to me that I take an extra five minutes at each customer’s house in order to develop rapport and trust.  With the number of customers that want my service exclusively, I would say that my skills are paying off.

Our staff for Bulwark in Austin meets twice every month and always encourages the topic of Customer Service.  It helps to hear other tech’s stories in order to pick up tips here and there.

My name is Roger James and I’ve been a technician for Bulwark for four years now.  I am a team leader and service the community of Steiner Ranch which is in Austin, Texas.

My wife also teaches in Steiner Ranch and she was surprised at the beginning of the school year by a request from one of her student’s moms.  She asked my wife, “Isn’t your husband that Bulwark guy who works in this area?”  She told my wife that many of the moms in Steiner have told her that Mrs. James’ husband is the BEST exterminating tech and she had to “switch over” from XYZ Exterminating to Bulwark.  So my wife ended up giving her one of my cards.

I received a call from this mom the following week. She let me know that as soon as her contract was over with ABC in a few months that her family would be switching over to Bulwark.

Sometimes the BEST form of advertising is “word of mouth.”  It’s nice to know that I have built up a solid reputation in Steiner.  I have sold many contracts by referrals, but this story is one of my favorites because it validates the quality of work I do.  At the beginning of this year, Bulwark allowed me to go to Texas A & M to further my training.  They also offer classes every month to keep us updated.  This story proves to me that my skills are paying off and I do my job thoroughly.

My name is Svea Owens and I work out of the Phoenix Branch of Bulwark Exterminating. I was calling routes one day and I was talking to a customer and she had felt a little uneasy about taking service. I had asked her if it was something we had done and she said not really. She then proceeded to tell me that for her first service she had a new technician and she wasn’t 100% comfortable with his knowledge. She said that the next technician that came out did a great job and was very informative and she was very happy with her service, but she still felt a little uncomfortable about the first service. I came up with a solution that she was very happy with. We issued a credit for her service because she obviously did not feel like she received the service she had paid for. Also we decided to make her a tech specific for the technician that she felt did an excellent job not to say the other technician didn’t. She just felt that one was more knowledgeable than the other. In the end, she was very happy with the outcome and felt comfortable with the solution we came up with.