Pest Control and Bug Exterminator Blog

A woman in a Phoenix neighborhood flagged me down one day while I was working.  She wanted to know about our company (how much we charge and what services we offer).  After talking with her for a couple of minutes I finally got out of her that she was unhappy with her current pest control company.  She said they are in and out in 5 minutes and do not listen to her when she asked them to do something.  I told her that we would offer her the best customer service and professionalism while also solving all her bug problems.  She agreed to give us a chance.

When I serviced her house I made sure that I understood all her needs.  I knew that she needed a company that showed her that we cared about her.  I spent little extra time inspecting her home for problem areas.  Her entire backyard is grass, so I knew that the moisture from the sprinklers probably attracts many bugs like cockroaches and crickets.  This is what I felt was where the problem was starting.  I made sure that I used our Bifen granules to treat her grass.  I told her to let us know how things went.  Every month since her initial service this past summer, she has been bug free and is very thankful for our help.

Jameson Hunter

Phoenix branch technician

My name is Roger James and I’ve been a technician for Bulwark for four years now.  I am a team leader and service the community of Steiner Ranch which is in Austin, Texas.

My wife also teaches in Steiner Ranch and she was surprised at the beginning of the school year by a request from one of her student’s moms.  She asked my wife, “Isn’t your husband that Bulwark guy who works in this area?”  She told my wife that many of the moms in Steiner have told her that Mrs. James’ husband is the BEST exterminating tech and she had to “switch over” from XYZ Exterminating to Bulwark.  So my wife ended up giving her one of my cards.

I received a call from this mom the following week. She let me know that as soon as her contract was over with ABC in a few months that her family would be switching over to Bulwark.

Sometimes the BEST form of advertising is “word of mouth.”  It’s nice to know that I have built up a solid reputation in Steiner.  I have sold many contracts by referrals, but this story is one of my favorites because it validates the quality of work I do.  At the beginning of this year, Bulwark allowed me to go to Texas A & M to further my training.  They also offer classes every month to keep us updated.  This story proves to me that my skills are paying off and I do my job thoroughly.