Pest Control and Bug Exterminator Blog

We had a customer recently call on the afternoon of her service, to find out when the tech would be there. I let her know she was scheduled for the morning, so she should already have either an invoice or a notice that we missed her for some reason. She said she thought so too, but didn’t see anything. I let her know I would call her back after checking with the technician to find out what happened. The tech remembered treating her home, and remembered that she had a pond in her yard, and said he left the invoice in the backdoor. I let the customer know this and she was very confused. She wanted to call her neighbor to find out if they were serviced already. When she called back she asked if there would be some reason to not leave the invoice for her, because her neighbor got their invoice. I told her if she didn’t believe the tech was there, we could send someone back to treat again for her. She said she believed me, and that wouldn’t be necessary, but was still baffled that she always could find the paperwork and didn’t see it anywhere today. I told her I would mail her a copy of the invoice when the tech brought it to the office and she said that would be great. She called again about an hour later, laughing so hard. She said she completely forgot that she has a backdoor to one of the bedrooms. She had found the invoice tucked right into the door, just like the tech promised. She apologized for making such a stink and said she felt so silly for not thinking of that before. She thanked me for all my help, and for all the calls back and forth trying to figure it out.

Jamie

St. George branch

A couple of months ago we had a customer call in to schedule an interior service. He let me know he had just left town, and was going to be gone for a while, but that he had noticed some bugs inside before he left. He said he felt comfortable letting the technician treat inside without him being home. He gave me the alarm code for his house, and the code to unlock the front door, and just asked that the technician relock and reset the alarm when he was finished. We chatted for a bit, and he let me know that he had some steaks in the refrigerator that he wasn’t able to cook before he left, and they would go bad before he was home again. He asked that the technician please take the steaks out of the fridge, and he can keep them if he wants. He let me know they are really good fat steaks, and he would really appreciate if we helped him out with this. When I asked the tech to get the steaks out of the fridge he just laughed, but said they did look good and he wanted them. I just thought this was one of the oddest requests for pest control.

Jamie
St. George, UT

I had a conversation with one of our customers, an older gentleman, who called about a spider that had spun a web between two bushes in his yard. He said didn’t see the spider at first so he flicked a cigarette butt onto the web, and the spider quickly leaped out and attacked it.  He was shocked at the bright color, letting me know it had yellow and black stripes.  He also said it only looked like it had four legs, but it was definitely a spider.  He wanted to know what I knew about this particular spider, and what we could do about it.  I told him I really didn’t know much that species particularly, and told him he could try to research it online.  He joked that he was too old to attempt that, so I offered to look it up for him.  I discovered that the spider in his yard was a St. Andrews Cross Spider.  I let him know that it’s not poisonous, and not normally aggressive.  He was very grateful that I took the time to look up the species of his strange “four-legged” spider, and he was excited to tell people about it.  He wanted to know what we can do about spiders, so I offered to schedule a spider treatment around his home.  At first he declined, but a day later he called to schedule the treatment.

Jamie

St. George