Fall Wasp Wars

As the cool crisp fall weather sets in, a war of sorts is declared by homeowners; against yellowjackets, paper wasps, and hornets. These wasps have a tendency to turn aggressive during the fall, as their diets move from the proteins and carbohydrates they enjoy during the spring and summer, to sugar-rich foods like ripe fruit and sweet soda during the fall.

Fall Wasp Wars

Wasps have a tendency to turn aggressive during the fall months. A single wasp colony may have over 10,000 female worker wasps whose sole purpose is to hunt for nutrients to feed the colony. Wasps in search of these sugary sweet nutrients turn potentially aggressive, ruining outdoor activities and bombarding backyard barbecues. The result? Painful stings, sometimes repeatedly, whenever human interaction is present. These painful wasp stings usually happen while shooing them away, walking barefoot near food, or swallowing wasps that have crawled into beverage cans.

To make it all worse, wasps have a built-in warning system that alerts other wasps when danger is present. All you have to do is merely swat at a yellowjacket, and an alarm pheromone is released that brings out an army of wasps to attack the aggressor.

It’s important to note that throughout most of the year, wasps keep to themselves and are generally harmless; only exhibiting defensive behavior when their nests are compromised. Not matter the time of year, it is recommended that homeowners battling fall wasps not do so by themselves. It’s best to solicit the aid of a pest management professional.

Such was the case when Morrisville’s own Anna, contacted Bulwark Pest Control to help out with her wasp problem. Here’s the glowing review she left Bulwark on Yelp:

Excellent Yelp Review For Servicing Fall Wasps

 

Yesterday we had a swarm of yellow jackets, wasps and bees surround our home. Tonight is Halloween! I was frantic!

I called the pest company that has been servicing this house and they told me they would have to charge me extra to come out and help and then “I believe” they accidentally hung up on me.

I called Bulwark Exterminating and they were so nice and understanding. He understood what was going on. I told him I needed to also sign-up for quarterly service since I was going to be cancelling the service with my current company who couldn’t help me.

They had a technician, Orlando Council, at my house by 7:30am!!! The next morning! I couldn’t believe it! I was sooo happy to see him sitting outside my house waiting for me!!

I walked him through our house inside and outside. He immediately got to work finding the source of the insects and did a full house extermination inside and outside for me.

We are also currently using this company for another house we have.

They didn’t charge me extra. They didn’t charge me that usual LARGER first bill. He did so much to help us. He solved our insect problem.. so we can have a safe and happy Halloween tonight.

I can’t tell you how truly thankful I am… that they cared so much for us, to take the extra effort to add us to their already busy schedule… And not charge me extra or an “arm and a leg” for it!

They only charged me my regular quarterly fee.

Bless them! Orlando – you are the man!!!!

 

Morrisville, NC

10/31/2014

 

Fall Pest Control

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If you are seeing a large amount of wasps in your backyard, or are even seeing a wasp’s nest, do not take matters into your own hands. Doing so can be very dangerous. Call for a professional pest control company instead!

Handle With Care: How To Address Negative Online Reviews

Every company hopes to provide the best products and services, and they hope to make every customer’s experience enjoyable. Unfortunately, that’s not always going to occur. Sometimes, your company is going to upset a customer to the point where they write a negative online review about your business on sites like Google+ Local or Yelp. Although you cannot control what customers say about you online, you can help to diffuse the situation by addressing these negative comments.

The following tips will help you handle each and every negative review with care to help put the customer’s mind at ease.

Read the entire review.

Don’t read the first line and assume you know where it’s going. Instead, read the entire review, and re-read it if you have to in order to ensure you understand everything that the customer is saying. The last thing you want to do is to respond to a negative review without understanding the entire complaint.

Don’t react.

You take your business seriously, and when someone says something bad about your business, your first response may be to become upset or angry. It’s very important that you don’t do this. Never accuse a customer of lying or exaggerating the truth, and never ever sink to a level where you berate a customer on a public forum. Instead, if you become upset, be sure to walk away and take some time to calm down before responding to the review.

Respond to the review sincerely.

Although you may not want to apologize or be nice to the angry reviewer, it’s important that you not only respond to the review, but that you also respond sincerely. Make sure that you apologize to the individual for their poor experience with your business and be sincere about it. Sometimes receiving a response from you will make the reviewer realize that their experience wasn’t as bad as they claimed it was, or they may simply be appreciative that you took the time to respond to their review at all. Don’t let negative reviews sit on review sites unanswered, and instead respond sincerely.

State who you are.

It’s very important that the person responding to the review states who they are. For example, give your name and your title at the company. This personalizes your response and lets the reviewer know that they are talking to a real person and not just some random individual hiding behind a computer. Keep in mind that it’s also better if responses come from higher employees, such as managers, owners or CEOs. If possible, always have these people respond to the reviews.

Make the situation right.

Listen to what the reviewer is saying and do what you can to make the situation right. For example, were they complaining about an unclean bathroom? If so, be sure that your staff is constantly monitoring the bathroom to ensure cleanliness. Let your reviewer know that you’ve taken the steps to right the situation. They’ll be flattered that you took their advice.

Offer an incentive for a return visit.

You can always offer the individual an incentive to come back and check out your establishment once you’ve made the necessary changes. You can offer them something for free, or even offer them a coupon for a nice discount. If they do come back and like their experience, they may write a positive review for your business.

Respond quickly.

It’s also very important that all negative reviews receive responses in a timely fashion. The longer you let the review sit, the longer the individual will stay upset, and they may turn to other review sites to post their negative comments about your business. Make sure that you’re using an online review monitoring system to help you stay on top of any new reviews that appear on your page.

Austin Jones is an online reputation management professional who specializes in tracking and monitoring negative customer reviews. His reports help businesses take counter measures to turn unhappy customers into loyal customers.

Published by Thomas Ballantyne

Catch Negative Reviews Before They Happen – Why Customer Resolution Matters

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Customer service is the cornerstone of any business. If your customers aren’t happy, then you don’t have any customers. Your employees should be trained on the best ways to resolve all different types of complaints or problems your customers could have. And, your employees need to know how important that customer resolution really is. In the past, one unresolved complaint could go unnoticed and not have a large effect. Now, one unresolved complaint can turn into an online rant that can reach all of your customers and potential customers.

Customers Require Resolution

When customers have problems with your company, their shopping experience, their purchase, etc., they want a resolution to it. In fact, they expect a resolution. No matter what, a customer wants to be satisfied with your company, and they will usually give you a chance to make it up to them if they aren’t satisfied right away. Without a resolution to their problem, customers will be unhappy with your company, and you could very well lose them as a customer for good. If you want to hang onto customers, you need to be able to resolve their problems.

Dissatisfied Customers Will Vent

It’s extremely important to resolve customers’ problems because dissatisfied customers will want to vent. When people are unhappy with the products or services they purchase, they usually don’t keep quiet about it, especially if they tried to get a resolution from the company itself and weren’t pleased with the response. Many dissatisfied customers will vent to a friend, family member, or coworker, and this alone is enough to make you lose another customer. Now, dissatisfied customers can go a step further; they can vent online, where they can share their experience with everyone and get your attention to remind you how dissatisfied they are.

Negative Reviews Matter – A Lot

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It’s no secret that negative reviews can make a huge difference in the success of a company. If a restaurant has a few bad reviews on Yelp, they could go out of business, and that’s not an exaggeration. When you resolve your customers’ problems, you can catch negative reviews before they even start. At the very least, if a customer still wants to complain online, they will hopefully include the fact that your company did do something to resolve the issue. People don’t want to give their business to companies that don’t do everything they can in the way of customer service. Mistakes or issues are forgivable, as long as you address them properly.

Make sure all of your employees – even those that don’t typically interact with customers or address their complaints – know proper ways to resolve customers’ complaints. Hold regular training sessions, and be sure to monitor and assess the way your employees handle complaints. The best way to prevent negative reviews from appearing online is to make sure there is nothing negative anyone can say about the way you treat your customers or handle your business.

Joshua Reynolds is an expert reviews tracker and avid blogger.  He is currently teaching others about proper online reviews management and customer service.

Published By Thomas Ballantyne

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