Pest Control and Bug Exterminator Blog

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10 New Years Resolutions For The Pest Control Operator

Online Reputation Management

As pest control operators (PCO’s), we all have inspiring visions for our companies in 2014. We want stability… We want growth. Without specific goals and resolutions, it’s going to be difficult to reach the growth and prosperity we all desire. Here are ten New Years resolutions for PCO’s in 2014: 1. I Resolve To Build A Better Brand. Many PCO’s wonder how to make themselves a brand. When your day to day operations keep you busy keeping your customers pest free, it is easy to postpone working on your business. Thinking about “branding” gets left on the back burner for another day. Ultimately your brand is what the public perceives… Read More

Catch Negative Reviews Before They Happen – Why Customer Resolution Matters

Customer service is the cornerstone of any business. If your customers aren’t happy, then you don’t have any customers. Your employees should be trained on the best ways to resolve all different types of complaints or problems your customers could have. And, your employees need to know how important that customer resolution really is. In the past, one unresolved complaint could go unnoticed and not have a large effect. Now, one unresolved complaint can turn into an online rant that can reach all of your customers and potential customers. Customers Require Resolution When customers have problems with your company, their shopping experience, their purchase, etc., they want a resolution to… Read More