Pest Control and Bug Exterminator Blog

I was an Initial Service Technician, meaning I only was only servicing new customers and providing the Full House Clean Out, for one of the best salesman in the history of Bulwark.  I had a full day of services in one of the cities more influential neighborhoods.  As normal I begin to scan the customer’s property as soon as I exit the work vehicle.  I noticed that there was a paper on the driveway so I picked it up and carried the paper with me to the door.  This is one of the advance tactics that you learn as a seasoned technician.

I rang the door and after a few minutes a kind women who spoke broken English opened the door and greeted me.  I introduced myself and with a smile tried to hand her the paper I had kindly retrieved from the driveway.  She looked at me skeptically and opened the door widely allowing me to see that there was another woman in the home, possibly the homeowner.  After a short conversation (in a language I dare not guess at) the kind women told me in broken English no, they “don’t want.”  I again tried to hand her the paper so that she could see the signed service agreement in my hand.  Again the homeowner kindly refused.  I sat the paper down on the front porch and then presented the contract to the women in the doorway.  At this time she had given all the time she was willing to and slowly closed the door on me.  I was a little surprised but it wasn’t the first time a customer has refused service.  I then called the next customer of the day and told them I had an opening in my schedule and would they allow me to service their home.  The customer allowed me to and I was about an hour ahead in what I thought would be a demanding day.  Late that afternoon I received a phone call from the office asking my why I never showed the earlier stop of my day.  I explained to them that I did, and that the customer refused my service.  The person I was speaking with sounded confused and asked if I went to the correct address, I told him yes that I even recalled verifying the address on the corner of the home after the customer refused service.  The person then stated they would call the customer and speak with them again.  A short time later I received a second phone call from the office; the customer thought I was a newspaper salesman.

Wayne Bryant

Las Vegas, NV

We had a customer recently call on the afternoon of her service, to find out when the tech would be there. I let her know she was scheduled for the morning, so she should already have either an invoice or a notice that we missed her for some reason. She said she thought so too, but didn’t see anything. I let her know I would call her back after checking with the technician to find out what happened. The tech remembered treating her home, and remembered that she had a pond in her yard, and said he left the invoice in the backdoor. I let the customer know this and she was very confused. She wanted to call her neighbor to find out if they were serviced already. When she called back she asked if there would be some reason to not leave the invoice for her, because her neighbor got their invoice. I told her if she didn’t believe the tech was there, we could send someone back to treat again for her. She said she believed me, and that wouldn’t be necessary, but was still baffled that she always could find the paperwork and didn’t see it anywhere today. I told her I would mail her a copy of the invoice when the tech brought it to the office and she said that would be great. She called again about an hour later, laughing so hard. She said she completely forgot that she has a backdoor to one of the bedrooms. She had found the invoice tucked right into the door, just like the tech promised. She apologized for making such a stink and said she felt so silly for not thinking of that before. She thanked me for all my help, and for all the calls back and forth trying to figure it out.

Jamie

St. George branch