Pest Control and Bug Exterminator Blog

@Thos003

-

Thomas: Well it’s been a fun month, all kinds of fun things are happening. We’ve got Jerry the Bug Doctor set up for a Blog Pest Control interview today. Despite his title as the Bug Doctor, Jerry isn’t working to make the bugs feel better. No,  Jerry stays busy doing pest control in Ocala. There are a lot of bugs to keep you busy in Florida.

@pestcemetery

Jerry: Busy is an understatement but it beats the alternative…lol

Thomas:So let’s not waste anymore time here…How many years in the bug business?

Jerry: Started pest control in 1984 with Terminix in Baltimore. I worked my way up from residential to commercial tech and then into sales. I eventually made it to commercial sales and National accounts Rep. before changing companies. I’ve worked for 5 other companies as everything from tech to region mgr. before finally striking it out on my own in 1993–technically 91 as a franchisee but ugh what a waste.

Thomas: From 1984 to present… That’s a lot of years! I think in 84 I was probably just starting my first roach collection, my mom didn’t let that last very long. So over 25 years of experience now.  Impressive.  And after big company headaches you moved on to a family pest control operation? So… who wins your heart a family employee or a non-blood?

Jerry: My wife and I have built this business, The Bug Doctor Inc., from zero and although we’re not huge we are a strong force in the area.  She is a Registered nurse whose paycheck got us through the first few years but now she works Bug Doctor full time. She’s my favorite but Kevin is also special. He’s been with me 8 years and has yet to miss even one day. He’s not perfect but he is faithful and I admire him for that.

Thomas: Hard to beat the wife for your heart I guess, so good response. And having loyal employees makes all the difference.  It is wonderful to have employees you can trust your company and name with.  How do you find and keep good exterminators?

Jerry:

Family Owned Pest Control for 17 years

I guess I break  a lot of rules. They say don’t hire people you know because you can’t be their boss. Kevin for example was a customer and friend long before I asked him on board. We played on the same volleyball team for years. I’m not a micro mgr. at all and there are whole weeks that go by that I don’t even see him. Because he’s a friend I just know and trust that he gets the job done. Diane also was (and still is) a customer, she’s worked out real well. I tried two guys in the last year that I did not know and neither lasted very long and I didn’t feel comfortable leaving them to their jobs & firing them was an unpleasant experience.  I want my people to like me and be motivated by that, not out of fear as so many bosses operate.

Thomas: Good employees are important in setting yourself apart. What other areas set you apart?

Jerry: I’d like to think I am the best commercial pest specialist in town and we handle some larger accounts but WDO (as in wood destroying organisms) inspections is something even other pest companies call me for on a regular basis. We service 5 counties in North central Florida and my favorite bug is the termite WDO.

Thomas: Termites are your favorite bug? Very cool.  They are an interesting lot and the damage they cause each year is unbelievable. I like how active you are online.  Seems like it comes pretty easy for you as a social pest control guy.  How is the bug blog life?

Jerry: I’m building www.PestCemetery.com to be a ‘real go to’ resource for pros as well as DIY and also have an entertainment value–we’ll see.. blogging is a long hard road

Thomas: Yes. But a hard road don’t mean it can’t be a fun road…. And just for fun do you have a favorite author or book?

Jerry: My favorite book was ‘Escape to Witch Mountain’ –The movie stunk.

Thomas: Typical. Why ruin a good book? Thanks Jerry.  Glad to have you doing good things for our industry and the overall exterminator image.

Be sure to check out Jerry’s great blog: The Pest Cemetery

Green pest control is on a lot of minds these days. We just happened to find a Seattle based based exterminator that promotes their Green name, GREEN CHOICE PEST CONTROL. They are also a family based service that has good reviews from their happy customers. So we decided to get to know them a little better.

Another family pest control service, Small enough to care, Big enough to do it right!

“How is pest control in Seattle and Portland different?”

Bill: The Pacific Northwest is a challenging place to conduct pest control services. Consistent rain water runoff and the constant proximity to waterways makes pest control more challenging than it might be in other dryer climates. Coupled with the diverse ecosystem is a diverse population demo graph that is sometimes at odds with its own values.

Thomas: “Yes it’s tough to please everyone. People want to feel safe in their homes and they often have fears of pesticides whether warranted or not. Then they are conflicted on what’s worse, pesticide or spider bite. I assume that is why Green Choice Pest Control goes with a low impact service?

Bill: The culture of the Northwest is extremely ecologically conscious. That being said, this same population often wants all pests killed at their residence, while minimizing or even eliminating any secondary effects on surrounding habitats. This places pest control companies, especially those with ecological sustainability in mind, in the awkward position of sometimes saying no; No to certain products, and no to certain procedures. “Yes, we can kill your rodents, no we will not use gas within your home to do so.”, for example. Pest Control in Portland and Seattle is also extremely seasonal in its apparent active pest months. Carpenter ants are readily seen during our short summers, and raise the alarm of any homeowner. During our cool, wet months, however, they are usually not seen, and therefore not considered an issue by most people. This is despite the fact that they may be just as active reducing your two by four studs into dust while you are comfortably watching television.

Thomas: “So what you can’t see and don’t know can hurt you, or in this case hurt your home. You talked about winter months, in most of Bulwark’s locations we see a lot of rat and mice activity in the cooler months… Can’t say cold, since Phoenix is rarely cold. Las Vegas, and Austin, maybe but not like Vancouver”

If you think the Fiat is different try their service!

Bill: Yes… Rodents, conversely, are heard in attics and under homes during winter months, as they seek shelter, but are rarely considered a problem when seen outside a home during the summer months. Since the majority of people wait until it’s on the fringes of too late before they hire a professional exterminator, this minimizes the amount of sustainable pest control that can be accomplished, and moves us into an aggressive, multi product approach that we would rather reserve for the rarest occasions. Preventive pest practices doing pest control Seattle and Portland operations are the ultimate solution. While this is not on the forefront of most homeowner’s minds, it needs to become as standard in our culture as recycling. This gives us the greatest opportunity to enjoy our beautiful slice of the world for generations to come.

Pest specific to the Northwest?

Thomas: Bulwark has made headway with scorpions because they are a more unique pest, are there any pests in Seattle or Portland that would be considered unique? … Or maybe just your biggest ugliest bug?

Bill: One pest that is more specific to the Northwest is the hobo spider. The hobo spider makes a cone shaped web and is extremely poisonous, similar to a brown recluse. An untreated bite will probably be fatal.

Thomas: Hobo Spiders sound as bad as scorpions.

Hobo Spider with Cone Web

Bill: They are not nice and are related to scorpions as they are both arachnids. Since there is no shortage of fear of these creatures, many other spiders are killed in process “just to be on the safe side”. This is unfortunate, as spiders are good for the ecosystem, and actually eat certain wood destroying pests such as carpenter ants. Green Choice technicians are specially trained to be able to identify if a spider is or is not a hobo. We offer free inspections to and are happy to stop by your home or business and take a look at any living or dead specimens you may have.

Thomas: “Yep, its much easier to prevent major problems with regular maintenance. Hence we chose the name Bulwark, as in a defensive barrier. Keep up the regular defense and you can avoid extremes. By the way, I have only made one trip out to Seattle. I actually met a really cool internet marketer, very coincidental that his twitter handle, @inflatemouse, was pest control related. Anyways, My favorite Seattle site was the Fountain by the Sky Needle. Beautiful city. Any places that you’d recommend I visit next time I’m in town? Any local Deli’s or hidden restaurants?”

Bill: Most any of the delis or restaurants in the Pikes Place Market are really good and a good value. You can watch the fish markets throw the fish back and forth there. Pikes Place Market is famous for throwing fish. Anyone can point you in the right direction once you’re there. Also the Mariner’s Ballpark is quite an attraction. Seeing any of  the Islands in the Puget Sound area via ferry is also something which is more unique to our area. Seattle is very tourist friendly with great restaurants and deli’s on just about every corner of the city.

Leave Something On The Bone – Sick Pay, Benefits, Medical Coverage in the Pest Control Industry

Great write up by Gerry, I would have assumed that most pest control companies offered. Gerry suggests that the pest control industry should be inline with offering sick pay, benefits and medical coverage. I applaud him on that. Gerry is quite the visionary. He brings a different perspective to the pest control industry with his background. He seems to possess a superb business sense and it shows with how he treats his customers and his employees.

I agree with him. It would be ideal for pest control companies, and all companies, to offer more and take care of their employees. Even offer the most they possibly can. But I hesitate to allow an outside entity to mandate how a business must run. How a business should run and how a business must run are entirely different. I see huge negatives to the government interfering with business. A government agent may not take into consideration all of the other factors associated with that business. Just because it sounds good and looks good doesn’t mean that it is good. Shouldn’t the government leave more on the bone for the business owners to divide up? (read Animal Farm again before answering that question)

Besides, I hold to a belief that the “Good Guys” will always win. Yes, call me an optimist, but its survival of the fittest. A company that offers more, and rewards employees based on their performance will have better employees and in turn a better company. Evolution. The guy that does it better, faster, bigger, or whatev-er will win. What you aim for in those wins will determine longevity. The winner of a battle doesn’t always win the war.

I believe in free commerce. I believe that an open market is best for all. I believe in Capitalism. Capitalism often equal optimization. It turns the will of invention and forward thinking. Just as I have balked at the “Green Pest Control” green washing of many companies.  But in the end, a healthier safer pest control service will win… not simply because of a title, but because of a reality.

Back to leaving something on the bone….. In the end, maybe we should consider raising a bigger cow, a bigger Purple Cow, and then there will be more to spare for all on the farm.

Thanks Gerry for your thoughts.  Its always a pleasure reading your blog.

We want to say thanks to Gerry over at Heart’s Pest Control in San Diego, for posing such a great question in his pest control post.
Read Family Business vs. A Business of Family

Do you work for a family business or a business run like a family?

We feel the same way here at Bulwark. Yes we are a privately owned pest control company and there are a lot of blood family members in the company, but we feel that everyone who works at Bulwark is part of the Bulwark Family. Read Less is More and you will start to get a glimpse of what we claim as Our Culture. Its actually funny to try and explain some of our company to outsiders because they don’t have a clue usually as to what I am talking about… We have “drivers” to reward performance… I guess most people call them “bonuses”. We have “District Leaders” to mange our teams… or “team leaders”… I know for most it may seem small these differences, but when you live it and breathe it then you feel the difference.

We hope that this extends beyond our employees and out to our customers as well. Its a mutual understanding of how we both benefit one another. We take care of our customers bugs and they keep food on our tables. Fair, equal exchange… AND EVERYONE WINS!

Its great to work for a “Family Business”.