As a technician in San Antonio, Texas you see a lot of different things, meet a lot of people & enter some interesting houses. As usual, on one of our hot summer days, I stopped by a customer’s home that was on my route for a routine service. I parked my truck, got out & walked to the front door to greet the customer. A lady pleasantly answered the door. I proceeded with my routine script, â€œHello Ms, my name is Ande. I’m from Bulwark Exterminating & I’m here to do your routine service. Are you having any pest problems or seeing anything inside your home?â€ She replied, â€œYes. I’ve seen a couple of those pincher things inside my kitchen,â€ as she moved her fingers in a pinching motion. I smiled & informed her that I could do an interior & exterior treatment for her.
I went to my truck, grabbed my equipment & returned to the home. She told me to come on in. I asked her if she wanted me to treat just her kitchen or the whole interior. She opted for the whole interior. I tend to work clockwise in a home, so I informed her that I would start by the front door & just work my way around. She responded okay. The first room to my right was a bedroom as I entered I noticed there was a lady lying on the bed, under the covers watching TV. I asked her if she wanted me to treat her room. She said yes.
As I proceeded to the window, to do a window treatment, I could here a faint growling sound. I turned around to see where the sound was coming from, but I did not see anything or anyone besides the lady. I continued towards the window and as I’m treating the window the growling continues. I looked back towards the lady on the bed and she just smiled. As I move towards the back bedroom corner to finish checking the corners for pest, all I keep thinking about is why is this woman growling at me? I tell myself that I need to hurry up & finish this room because the lady no longer wants me in her room. The growling intensifies & as I turn to head out the room barking begins. Now I’m really thinking this woman is crazy & I need to get out of this house. Just then she grabs the covers & says, â€œPrincess stop barking!â€
To my relief she pulls a small tea cup Chihuahua from under the covers. I’ve never been so on edge in a in my life. I’m glad my imagination didn’t run wild, the lady wasn’t acting crazy & a cute little â€œPrincessâ€ could entice more than just pests to leave a room.
Unique story- Rodney Crumpton
This week I was running a route in Chandler, in an area I was assigned to as a missionary in 2001. One of my stops was Susan Powell. I didn’t recognize the name at first but the memories came back as I was driving down the gravel road to a family’s house I had become good friends with during my stay in Chandler 8 years ago. When Mrs. Powell came to the door I let her know that I was with Bulwark but that I had been to her house before and she had fed me dinner about 8 years ago. She reached back into her memory bank and asked me my name and when I told her my last name, her face lit up and she quickly invited me in to see her wall of family pictures with her grown children and grandchildren. After we caught up, I told her that I was impressed that she had been with Bulwark for over 5 years on a monthly treatment plan. She said that Bulwark has always been great no matter who she talked with on the phone or at her home. And that they almost never see a bug inside their house. As an employee at Bulwark since 2000 this was a very rewarding experience, I hope to continue to serve the Powell’s and other families that are as delightful as they are.
One time I went to do a service for interior earwigs. As I was on my way, I called the customer (wife) to let them know I was on my way. She said, â€œYes, please come over we need a spray badly!â€ So, when I got there, the husband came to the door and said, “What are you doing here, I already canceled the account!” So I said “I just spoke to your wife and she said to come over and do the service.” So he said, with a grumpy old face, “Come on in then!” So as I went in, and the wife began showing me where the earwigs were, and the husband kept running around following us and saying, “You know, I can take care of this myself!”,…. “And I can do a better job!” So as he kept complaining, the wife said, “Honey, What did I tell you!!” as she grabbed him by the ear and dragged him to his room.
What I heard from the other room was, “I will pay for the service.” She came out and apologized and thanked us for the service. I thought to myself, HMMM, She just put her husband in time out for trying to refuse Bulwark’s services!
Las Vegas, NV
I recieved a call at the office and the customer was needing a callback for silverfish. So I told them I would come right out and take care of the problem. When I got to there, a man was at the door and said to go ahead and start on the outside before I do the inside. So, I said, â€œOkay, no problem, I’ll take care of that for you.â€ As I was spraying and I got to the backyard a nude lady was laying out in the sun. So I thought to myself, I think the guy at the door forgot to inform his wife that I was going to be spraying. I didn’t know what to do, I was shocked, so I went back to the front door and knocked on the door again and told the man that when we service homes we need to keep animals and humans inside and he just told me, “Oh, just go ahead and spray!!” So, I put my sunglasses on and was trying to spray around her without looking at her and trying to hurry and get out of there. I did my thing, and the lady didn’t seem to even mind or notice, some stranger from a foreign country was there!! Wow only in Vegas!! What happens in Vegas, Stays in Vegas!!
Las Vegas, NV
It was a typical hot, humid Texas Summer day. I had completed most of my schedule and I was getting into the stretch where every customer is home and needs just a little special attention to feel comfortable that their bugs will be gone. I pulled up to the next house on my schedule at the end of a cul-de-sac. I rang the doorbell. No answer. I knocked. No answer. I then went to the gate on the side of the home; I knocked loudly on the gate and began whistling hoping to attract the attention of any dog that may be in the back yard. I have not proven this, but I theorize that a dogs lack of colored sight cause them to view Pest Control Technicians as chew toys that must be gnawed on. No dogs came barking at the fence, or wagging a tale. I now felt safe to service the home.
I power sprayed the front exterior of the home and entered the back yard. As I came near the rear corner of the home I heard music from a radio. I came around the corner and found our customers kneeling on their back deck. I quickly put on a huge smile, raised my arm and announced myself to my customers, saying â€œHi I’m the Bugguyâ€. In the next moment I understood why the customers where kneeling down. I was confronted with one of the most terrifying situations I have ever been in. No less than 6 small black puppies sprinted off the deck of the home and charged in my direction at what seemed to be 200miles per hour. I HAD LEFT THE GATE OPEN and the puppies where headed for it and me. I dropped my equipment and ran towards the gate hoping to close it before the puppies could escape. I was successful and hours of dog catching had been prevented.
As I came back around the corner of the home with the puppies nipping at every inch of me from the knees down, the customer’s were doubled over in laughter at the sight of a grown man fleeing for his life from a group of puppies with the largest weighing at about 6lbs. I didn’t try to explain. I only joined in the laughter and completed the service.
One day, I went and serviced this home and when I got to the back yard, I was all into spraying the house and making sure I hit every spot. I thought to myself as I was admiring my work, â€œThis customer’s going to love me!â€ Since I was facing the house and walking backwards while still spraying, I didn’t realize that they had a pool and then CRASH!! The lights were out and before I knew it I woke up at the bottom of an empty pool. And as I woke up I saw a “BIG CHIHUAHUA” licking my face as to say â€œWhat the heck are you doing in MY POOL!!!â€ I quickly jumped up in total embarrassment and looked around as I slowly climbed out of the pool, hoping the customer didn’t see me. Boy, I felt like an idiot. Luckily the customer didn’t see me and I escaped with just a couple bruises on both my elbows and a sore back. When I got back to my truck I realized that I had been there for 40 minutes, I must have had a nice long nap!!! That’s what I call a knock-out service!!
Las Vegas, NV
I was working out in Scottsdale. I arrived at the home and checked the back gate only to notice a BIG dog charging at me. I quickly shut the gate. I called the customer and she answered the phone. She was home, but didn’t hear me knock. She told me the dog was nice and would just jump on me. The dog was put away and I started spraying the perimeter of the house. I was in the front yard when the customer opened up the door to take out the trash. The dog snuck out and started running at me. Again she said the dog was nice; however, the dog had his own agenda. He charged at me and I jumped back only to be bitten in the right butt check. The customer felt so bad and quickly grabbed the dog. It hurt pretty badly. It was the first time in a year and a half that I have been with Bulwark that I have been bitten (and hopefully the last). I was fine but sore and bruised. I told the customer she had nothing to worry about.
One day I was just finishing service at a home and was rolling up my hose when a neighbor walked up to the service vehicle. So I stopped and went around to the other side of the truck to speak with her. She wanted service later on that day. I discussed the price and what we do exactly and she wrote down her address and information on the service agreement. She even paid and signed it if I would come back that same day at 4 PM. I agreed and told her that I would see her at 4 and bounced my happy self back to the truck. I hopped in and put her service agreement in my clipboard. I had totally forgotten that I didn’t finish rolling up my hose. So I left, and soon I heard a humming noise and it was the sound of my hose coming off the reel very fast. I looked back threw my side view mirror as I turned the corner and saw the gun slide under a car tire and stopped immediately. The hose had stretched to pencil thinness and the gun was ruined. I had to go all the way back to the office to get a new gun and hose. So an easy day that I was running ahead ended at around 8 PM because of my laps of concentration. Lessons learned!
Mgr. Las Vegas