Pest Control and Bug Exterminator Blog

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Complaint’

Catch Negative Reviews Before They Happen – Why Customer Resolution Matters

Customer service is the cornerstone of any business. If your customers aren’t happy, then you don’t have any customers. Your employees should be trained on the best ways to resolve all different types of complaints or problems your customers could have. And, your employees need to know how important that customer resolution really is. In the past, one unresolved complaint could go unnoticed and not have a large effect. Now, one unresolved complaint can turn into an online rant that can reach all of your customers and potential customers. Customers Require Resolution When customers have problems with your company, their shopping experience, their purchase, etc., they want a resolution to… Read More

Can BBB Accreditation Give your Pest Control Company A Competitive Advantage?

Has your pest control company lost out on a potential account due to the lack of BBB accreditation? What is the BBB? One of the resources consumers use to research your company is the Better Business Bureau, or BBB. They are a private, non-profit organization developed to monitor and report on the business practices of companies. Each BBB is licensed by the Council of Better Business Bureaus, and governed by its own local board of directors. They are not part of the government, and their funding comes directly from businesses’ yearly membership fees. Why BBB? According to BBB statistics, 70% of consumers say they are more likely to buy from… Read More