Pest Control and Bug Exterminator Blog

Informative Interesting Perspectives about Bug Exterminators and The Pest Control Industry

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I’m the bug guy

I was an Initial Service Technician, meaning I only was only servicing new customers and providing the Full House Clean Out, for one of the best salesman in the history of Bulwark.  I had a full day of services in one of the cities more influential neighborhoods.  As normal I begin to scan the customer’s property as soon as I exit the work vehicle.  I noticed that there was a paper on the driveway so I picked it up and carried the paper with me to the door.  This is one of the advance tactics that you learn as a seasoned technician. I rang the door and after a few minutes a… Read More

Finding time

Working at Bulwark Exterminating has been the most full filling job that I have had. Hello, my name is Tarria and I have been with Bulwark for about three and half years. Working for the pest control branch in San Antonio, TX. One experience that I had this past summer is a customer who called in to get scheduled for a callback for interior ants. Of course with our summers we are very busy and it can be very difficult to find a time and day to schedule an appointment for a customer. After, searching the routes I was not able to find an appointment for at least two days… Read More

Fire ants everywhere!

My name is Roger James and I’ve been a technician for Bulwark for four years now.  I am a team leader and service the community of Steiner Ranch which is in Austin, Texas. My wife and I used to live in California before we made the decision to move out to Austin, Texas.  I never realized how beneficial my experience in California would be for my job until I started working for Bulwark.  I have ended up meeting so many customers who also used to live in California.  This has helped me gain their trust and loyalty because I feel that we can identify with the many differences between both states.… Read More

Helping the new customer

A woman in a Phoenix neighborhood flagged me down one day while I was working.  She wanted to know about our company (how much we charge and what services we offer).  After talking with her for a couple of minutes I finally got out of her that she was unhappy with her current pest control company.  She said they are in and out in 5 minutes and do not listen to her when she asked them to do something.  I told her that we would offer her the best customer service and professionalism while also solving all her bug problems.  She agreed to give us a chance. When I serviced… Read More

I like my job

It was my second year as a pest control technician and was beginning to realize how much I enjoyed my job.  As a pest control technicians we are trusted to serve our customers to the best of our ability, in a kind, courteous way and we have a lot of freedom in how we accomplish this.  We have all day to complete our services and are often given opportunity throughout the day to earn more money.  I enjoyed all of this, but one day I realized that killing bugs was easy, I was enjoying the time I had to interact with our customer.  I would find myself almost daily impressed… Read More

Hero for a day

I got a call from the office one late afternoon to go to this customer’s house where there was a spider on her ceiling.  She said she couldn’t leave the house until we got rid of the spider.  So I hurried up and got over there to take care of it for her. Well when I got there the door was open, so I announced myself and I heard her say “come in quick he’s getting away!” I entered quickly and she was pointing at the ceiling showing me where it was. She looked to be very frightened and upset about this spider. I looked at where she was pointing and saw what appeared to be a female… Read More

Roach Motel

We have had this particular customer for about 2 yrs and in the mean time she had a relative come and move in with her.  Her relative brought several boxes and along with them an infestation of German cockroaches.  But, since the tech never knew about these boxes we continued doing regular treatments until 2 months after the relative had moved in which was June.  At some point she needed to get some things out of one of the boxes and stirred the roaches to life. Since the boxes were stirred she was getting an influx of roaches into her home so she called us and we went out to… Read More

Of Mice and Woman

I was lucky enough one day to receive this phone call from a customer complaining about rats and mice.  She wasn’t sure if they were rats or mice, but nevertheless, it was quite comical. She wanted to know all about our service and how we treated for them. I told her the technician would put out glueboards and mouse/rat traps. She seemed very upset, I asked her what was wrong, she said she didn’t want to kill the rats or mice, she just wanted us to move them to a different location. I couldn’t help but laugh, however, I laughed to myself.  I spoke briefly with a manager to see… Read More