Pest Control and Bug Exterminator Blog

The other day we were delighted to receive a phone call from the wall street journal asking about our green pest control solutions.  Adam spent some time on the phone with her explaining the pest control industry and how efficacy directly affects profit margins.

Mesa, Ariz.-based Bulwark Exterminating LLC, which operates 11 branches in eight states, uses only botanical sprays and boric-acid products (also derived from boron) whenever customers request all-natural solutions and often includes them as part of an overall treatment plan even when they don’t.

“About 35% of people who call now ask us, ‘Will this hurt my kid or dog?’ ” says Bulwark founder Adam Seever. One customer, Carol Kidd, lives in a rural suburb of Phoenix and recently rang Bulwark to cancel her service because she was experiencing hormone imbalances and had read pesticides might be a contributing factor. Bulwark instead switched her to an all-natural service, employing botanical oils and boric-acid bait around her foundation instead of a synthetic solution, and didn’t raise her $44-a-month price.

“I’ve seen no excess insects since switching,” 39-year-old Ms. Kidd says, “and I’ve got bugs in the yard around my chicken coop, but not on my patio or in my house.”

http://online.wsj.com/article/SB10001424052970204563304574318231044370704.html

Bulwark has always offered a green pest control service and for those that want even more bulwark offers an all natural pest control solution.  We deliver what the customer wants, a bug free home in the cleanest and most friendly way possible.

CLICK HERE TO LEARN MORE

ABOUT OUR GREEN PEST CONTROL

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The number one reason every pest control customer calls a professional is because they want to get rid of their bugs.  However, just spraying for bugs and getting rid of bugs may not be enough to make customers stick around and beyond that refer their friends. People want more than just a quick spray and go.  People want a service.  Of course service is different to each and every customer.  Some think of service as no hassle, do not bother me, don’t take any of my time, just get the job done.  Some think of service as, please make sure that you let me know you are here, and let me know when you leave.  For others, it is custom products.  For others, it is specific hours. So how can you define service? Service is serving the customer the way the customer asks to be serviced.  And more than anything, it means doing all of what they ask with a smile. Or better yet… Do all of the customer asks because you care about the customer. Yes, you must actually care about the customer to provide a real service.   And just saying “I care about you.” does not cut it.   …nor does “caring” about the customer because they are a dollar sign.  That’s only looking at them in a way that you benefit.  That is selfish, not self-less.  Service is self-less.

Our Las Vegas branch manager, Wayne, has received well over 200 Google reviews for his Las Vegas pest control services.  And 99% of those reviews are 5 stars.  This is one manager that teaches his staff how to care.  After studying the reviews he came to the following conclusion: “The Las Vegas staff have received 71 compliments in less than 10 days. As I read the compliments my paradigm was confirmed customers want our time, attention, pertinence, and kindness. They want this from a pleasant professional person,… Only a small fraction of the customers compliment us for getting rid of the pests, they compliment us for getting out there to address the problem. If I was at your house today how can you say if I did a good job or not. The pests are probably still alive. They compliment the service not the product. …Our techs are learning to give the customer everything they have through this driver, we need to find a way to give the customer more of our time.”

Conclusion, they want a service.  They want our time and attention.  They want us. Again, the number one priority is to do what they hired us to do, “Get rid of pests.” The number two priority, is to do everything else they ask of us and to do it with a smile. That is how you get customers to compliment your service. By going above and beyond just spraying for bugs. By doing more than getting rid of their pests. By being exceptional. Wayne and his Las Vegas pest control team are conquering the greatest marketing tool ever invented… being different.

Pest control service is more than just spraying for bugs.  Pest control is spraying for bugs.  Service is doing it like a professional, with a smile, and with the customer’s happiness in mind.

View Las Vegas Pest Control Services in a larger map

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Google’s most recent update was that of adding their map results to searches. Now if you search for Pest Control Las Vegas NV, you will get a list of 10 local pest control companies… well supposed local companies. Unfortunately these maps are very easy to manipulate. Take for instance the search for North Las Vegas Pest Control. You will find a result for Nature’s First Pest Control Affiliate. Click on their page and there is no listing of any affiliates nor address. In fact, the address used belongs to Bulwark.

It is bothersome that google is allowing this to happen.

So the big question, HOW DO YOU GET YOUR PEST CONTROL SERVICE LISTED IN THE TOP OF GOOGLE MAPS?

Well, this is still unclear, but here are a few things we have noticed.

1- Your address. If your address is Austin, TX then you are more likely to get listed for Austin TX pest control results.  In fact, this is the main reason we believe as to why Bulwark Pest Control shows up in Austin TX.  Indeed, its almost essential for your address to be within the city to be listed at the top.

2- Get listed with other directories, like yellowbook.com, or SEOpestcontrol.com.  Unfortunately these sites cost you some money and the added benefit may not be worth the cost.

3- Verifying your account with google.  This process takes sometime and has no guarantee.  Essentially you must claim your listing with google.  Once you have done this then google will remove the -Unverified listing tag, and we believe this will help your listing.  However, there are plenty of unverified listings showing up still in google’s results.

4- Linking. Find other pest control sites that are willing to help you with links.  There are a lot of ways that the smaller pest control companies can join up and help each other, and one of those is linking pest control sites.  For most small pest control services, finding PCOs that are not in your area should be easy.  Searching SEOpestcontrol.com may help you find other like minded pest control companies.

Hopefully this helps you with your Google Maps Results.  Remember still that marketing and being found on Google will do little for your pest control company if you are lacking in your service.  Advertising can never make up for poor service.

Pest Control Locations

Bulwark Exterminating – Las Vegas – 2707 E Craig Rd # D, Las Vegas, NV‎ – (702) 255-6313‎ >directions
Bulwark Exterminating – Mesa AZ – 1228 E Broadway Rd, Mesa, AZ‎ – (480) 497-3734‎ >directions
Bulwark Exterminating – Austin TX 209 E Ben White Blvd # 116, Austin, TX – (512) 351-7142 >directions
Bulwark Exterminating – Houston TX – 10900 Brittmoore Park Dr # D, Houston, TX‎ – (713) 849-8533‎ > directions
Bulwark Pest Control Tulsa – 2013 N Willow Ave # A, Broken Arrow, OK‎ – (918) 252-3548‎ > directions

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Here we come America the greatest Pest Control Service West of the East coast.

We have salesman out in the field who are tirelessly sharing our pest control story.  Please take the time to hear what they have to say as you could be missing the opportunity of a lifetime.

We send our people to your door.  We then send our technicians to your house for full service and technicians to fortify the barrier at regular intervals. That’s right.  Our service is like Valet service for bugs at your comfortable abode.  We ensure that when we leave; so do your pests…or we come back for free.

Bulwark Exterminating…The Most Productive Highest Quality Service Company In The World…

1-800-445-9313
KT

PS…just out– a personal blog of mine so you may get to know a little bit more about a Bulwark Exterminating Employee…:http://usaphilosophy.blogspot.com

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If you have been reading my blog lately you would have noticed that I have taken a more personal approach with my blog posts.  From the beginning I was primarily focused on providing technical tips and insights regarding the pest control industry offering tidbits that would ultimately help get rid of unwanted critters.

To be honest I feel that for the most part you are able to find a good portion of the technical information regarding pest control within my blog and at the same time I must say that I am interested not only with the technical aspects of the pest control industry; but hopefully would offer insight into the development and progression that could be achieved after choosing pest control as a livelihood.

This year will be the first year that my pest control license will expire without renewal.  Although I am still working for Bulwark Exterminating, my role has changed.  I have grown with the company and I am living out my dreams in pursuit of a technical career in the field of technology.  I started out as a pest technician/exterminator, became a service manager, and more recently became a part of the Bulwark IT Team.  I am building databases, web pages, various interfaces, supporting network technologies, etc. in addition to developing life long friendships and obtaining invaluable knowledge and guidance through Bulwark Exterminating stewardship.

“The Secret Is Out,” let me be the first to say, Bulwark Exterminating is not an ordinary Pest Control Service.  Rather, Working for Bulwark has been an extraordinary opportunity.  I am not saying that as a company we are perfect.  In fact, we are constantly reevaluating our “systems” to ensure that they are relevant.  How relevant?

Well we make it our calling to gather feedback–from each individual employee on a consistent basis and most importantly from our customers.  Bulwark Exterminating is an Honorary member of the Better Business Bureau.  Bulwark Exterminating has a website dedicated specifically for customers to offer feedback about their service…guess what the URL is: Grade Your Service Dot Com.

In conclusion let me share a little bit about my initial experience as an employee of Bulwark Extermination’s President:  Bulwark Exterminating has operations across the nation from Arizona to North Carolina. We have a customer base in the tens of thousands.  The first time I met this guy he was driving a conservative rental car, was taking the time to visit each individual branch, talked with his employees, and was wearing pants that had been in his closet for over six years.  It was then that I realized that this was a guy who was well grounded and not money driven.  He has a higher calling.  I am sure if you are lucky enough to work for him one day; he would not mind taking the time to fill you in…

Bulwark Exterminating…”Who should you choose to be your pest control provider?”  Well if you ask me…

KT

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It has been a while since my last blog entry.  These past few months have been extremely hectic for me.  My wife and I have had a new baby (#5), I am furthering my education, and I am fortunate to have a job which is continually offering interesting challenges.  At Bulwark Exterminating our culture is in a constant state of flux–operating tirelessly to achieve the big objective: The Most Productive Highest Quality Service Company In The World.

I have been reflecting upon 2008 and I can hardly believe that we are about to enter a new year.  It is amazing how time flys when you are having fun!  The current economic and foreign policy predicaments that the US are currently facing has negatively affected many Americans attitudes about the future; yet fortunately I have seen many who are willing to remain optimistic, while patiently anticipating an eventual economic upswing, and ultimately a more tolerant world.

It especially easy to be grateful for something during a time of its respective scarcity.  I have personally been extremely grateful for my employment, my spouse’s health, the health of my children, -their safety, and the stewardship of great leaders.  The United States of America is facing many critical challenges that are inherently deduced when the survival of American Values are to be pitted against stoic and mundane American economic policy.  To put things in perspective I will highlight the fact that although Americans have been facing a sluggish economy; Americans continue to find a way to give to charity.

Although at Bulwark Exterminating we have always appreciated our customers, there is, at least in my mind, a heightened awareness towards customer satisfaction.  No marketing is better than positive word of mouth.  There should be no greater advocate of a service; than he/she who is offering the service.  As one who was in need of employment–I am grateful for a small business with a big heart whose willingness to hire a “green” technician with a red fire desire to learn a trade has ultimately allowed me to provide for a young upstart family.

Then again, as a medium-sized business behind a philosophy of “promote on performance,” Bulwark extended a “stewardship” to me which encompassed managing those who would follow in my footsteps…to ensure excellent customer service while offering the latest pest control technologies within a proprietary service.  As a service manager I wanted our customer’s to be happy: With empathy each customer was given the best I have to offer; and I trained our technicians to offer the best.  I took a keen interest in pest control; I took it upon myself to try and master the pest control trade; while absorbing the wisdom offered from Bulwark’s great leaders.  My studies led me to this conclusion:  Before Bulwark Exterminating was in the Pest Control Business, it was in the “People Business.”

This is my blog and these are my thoughts.  I am personally grateful for “Bulwark.”  I am professionally grateful to all Bulwark Exterminating customers who have allowed us the privilege of attending to their pest control needs. To the greatest Pest Control Technicians in the business…Thank you…

Ed Sakugawa…”Thank you for your continuous efforts in the Las Vegas East Area.”

KT

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I have read a recent article about a young child being stung multiple times by bees.  The population of Africanized bees is increasing and I have one tip that just might save your life.

Africanized bees are very aggressive and have soldier/guard bees circling around the hive.  Guard bees will basically run into you; giving you a warning that you are entering an area near their hive.  Sometimes the Africanized guard bees circle at a diameter away from the hive where the location of the hive can remain well hidden.  If you feel that you have bumped into these guard bees your best option is probably to backtrack.

If you happen to come across an africanized guard bee, and like most of us your natural intention is to swat; make sure you swat in a direction that would push the bee(s) away from you.  If you crush a bee on yourself and release the pharamones…you better run-Forrest.

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Its that time of the year where you begin to see one too many of those pesky little critters. Its that time of the year where insects seem to cross the threshold from being eco-friendly to home invader and you promise yourself you are going to pick up some “insect spray” on your way home from the store.

Maybe this is the time of the year when you know that scorpions in your area become active and you are wondering where you put the number for the last bug guy. Maybe you finally gotaround to your spring cleaning and realized that you had uninvited summer rodents. Have you cleaned your pool and found “Ratatouille” having first class dining while relaxing near your Spa?

Don’t wait for “Honey” to do it. Don’t wait for “Honey’s” friend, of a friend, of an acquaintance, of an ex-girlfriend’s little brother, whose dog plays with this one dog of a guy who said “fetch” who was at a park near a home, where you saw an exterminator truck parked and can only remember the cool looking truck, but can’t for the life of you remember the number.

NEED PEST CONTROL OR A BUG EXTERMINATOR?

CALL BULWARK EXTERMINATING @ 1-800-445-9313

NEED PEST CONTROL OR A BUG EXTERMINATOR?

CALL BULWARK EXTERMINATING @ 1-800-445-9313

NEED PEST CONTROL OR A BUG EXTERMINATOR?

CALL BULWARK EXTERMINATING @ 1-800-445-9313

NEED PEST CONTROL OR A BUG EXTERMINATOR?

CALL BULWARK EXTERMINATING @ 1-800-445-9313

NEED PEST CONTROL OR A BUG EXTERMINATOR?

CALL BULWARK EXTERMINATING @ 1-800-445-9313

NEED PEST CONTROL OR A BUG EXTERMINATOR?

CALL BULWARK EXTERMINATING @ 1-800-445-9313

KT

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Bulwark Exterminating launches a new user friendly and updated website. Please visit us.

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KT

Proud to be a part of the Bulwark Family.

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The specifics straight down to the nitty gritty:

External Inspection: In general; places where there is moisture or cellulose.

• Drainage: Water troughs that run along side your roofs and into down spouts; should be contiguous.
• Natural flow of water away from your foundation. Like your roof, the ground surrounding your foundation should be slightly sloped to allow water to flow away from your foundation and ultimately to a civic drainage system. Water damage to the external walls; paint discoloration; molds, moldy smell etc.
• Water (hose) outlets: Leaking? Water Buildup permeating the foundation? Adequate drainage from the foundation?
• Cellulose deposits: Firewood? Anything with cellulose. How is Cellulose materials stored? Off of the ground or In contact with the soil? All wood should be raised (bricks under pallet,etc.) Against the foundation? Wood should not come in contact with any of the external walls of the home; I recommend at least 2 feet of space.
• Soil levels on the foundation; should be less than 2 inches from the top of the concrete slab.
• Does the customer have a wooden fence? If so, do wooden posts run right into the ground? Any wood to soil contact?
• Any signs of termite activity (mud tubes, wings)…both inactive and active; I also look for previous termite treatments.

Internal Inspection:

• I am looking primarily at the places where moisture is present. Kitchens, Bathrooms, Mud rooms, and around HVAC entry/exit points. I am checking for signs of water damage; rots, mold, fungi, etc.
• I look at all windows and doors or other entry points on all external walls. I am looking for bulges and other irregularities in the wood. Using a stethoscope and if necessary; various probes I will look for various types of termite indicators (inactive/active).

This is basically what I would look for. I tried to keep it very simple as to give you a clue as to what your inspector might be looking for. Hopefully this will help you when preparing to have a termite inspection. These guidelines may help; but are no guarantee for a passing report.

If you do not receive an “all-clear” report; you will be notified of issues found during the inspection. Generally you are given a period of time to get these problems fixed; and the report amended. Good Luck.

KT

Bulwark Exterminating

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