Pest Control and Bug Exterminator Blog

Informative Interesting Perspectives about Bug Exterminators and The Pest Control Industry

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Missing Invoices

We had a customer recently call on the afternoon of her service, to find out when the tech would be there. I let her know she was scheduled for the morning, so she should already have either an invoice or a notice that we missed her for some reason. She said she thought so too, but didn’t see anything. I let her know I would call her back after checking with the technician to find out what happened. The tech remembered treating her home, and remembered that she had a pond in her yard, and said he left the invoice in the backdoor. I let the customer know this and… Read More

Lost dog

During one hot summer in Austin, I was performing first time services for new Bulwark customers and training a new technician.  It was getting late in the week and the two of us had performed several first time services, so I told the trainee to get started on the outside and I would go inside, talk to the new customer, and get started performing the inside service.  I expected the trainee to come inside after doing the weephole screening and power spraying the perimeter, but after about half an hour, he had not yet come inside.  I explained to the new customer that I was going outside to check on… Read More

Roger Only

She then requested not only to have Roger go back and perform the regular service but to also delete her messages on her voice mail…I wouldn’t be surprised if Roger did go back and perform her regular service and also deleted her messages for her.

Tick Invasion

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I remember a call that I got last April, and it is a month this customer will never forget. While in her laundry room, she noticed an odd, gray bug clinging to the wall.

My baby is coming!

My name is Roger James and I’ve been with Bulwark for four years now.  I am a Team Leader and primarily service homes up in the community of Steiner Ranch which is in Austin, TX. One of my best stories this past summer was a customer who has been pregnant through this past year.  Every month when she saw me, she would smile and tell me how many more months until her little one was due to arrive. I always try to think of how I can go that extra mile for my customers, so I asked her if she would like me to come and retreat the inside of her house two weeks… Read More

The roaches built that!

I went to this house in the run down part of town to do an emergency service.  It seemed like the tenants have issues with their rental home.  All five of them sat outside the house with luggage bags in tow when I showed up.  Unfortunately none of them spoke English fluently.  In broken sentences and hand signals, I gather that they were just in the middle of moving in when they noticed that all is not well.  The husband who had been quiet all this time suddenly burst out and said, “The roaches built that!” pointing to the house.  So I proceeded to do the service and was just… Read More

The Switchover

My name is Roger James and I’ve been a technician for Bulwark for four years now.  I am a team leader and service the community of Steiner Ranch which is in Austin, Texas. My wife also teaches in Steiner Ranch and she was surprised at the beginning of the school year by a request from one of her student’s moms.  She asked my wife, “Isn’t your husband that Bulwark guy who works in this area?”  She told my wife that many of the moms in Steiner have told her that Mrs. James’ husband is the BEST exterminating tech and she had to “switch over” from XYZ Exterminating to Bulwark.  So my… Read More

Searching out the Source

One day I went to a Peoria home for a call back service.  The family said that they were hearing crickets in their bathroom and they couldn’t figure out exactly where they were coming from.  They were getting annoyed and weren’t able to sleep at night.  I first started inside the house looking around the bathroom.  I noticed a compartment in the cupboards under the sink.  It opened up into space underneath their tub.  When I took out the screws and opened up this door, I noticed cricket droppings all over the inside of this space.  I treated the inside of the space with delta dust and Cy-kick.  I also… Read More