We have had this particular customer for about 2 yrs and in the mean time she had a relative come and move in with her. Her relative brought several boxes and along with them an infestation of German cockroaches. But, since the tech never knew about these boxes we continued doing regular treatments until 2 months after the relative had moved in which was June. At some point she needed to get some things out of one of the boxes and stirred the roaches to life. Since the boxes were stirred she was getting an influx of roaches into her home so she called us and we went out to do a roach treatment as a callback. She called back 2 weeks later and she was then due for her regular service at this point so we treated for her regular service along with the interior for these same roaches. This went on for 2 months and she now wanted a manager to go out to her house and get this situated. I told her that I would take care of this along with a tech to double team this problem. Little did I know how bad this problem was. Although they did not make it upstairs their problem was still severe, but we did an intensive treatment and set up a follow up the very next Friday. This time I took a different tech to show them how bad the situation was. When we arrived the problem was still there but did see several dead roaches, so went at it another way with a full Nygaurd interior treatment. Nygaurd is a product that we use that is labeled for roaches. This is something that we have not tried in our office till this year so we set up another follow up and came back the following week and several more dead roaches were found. So at this point we proceeded to treat under her dishwasher and her stove to extend the barrier and set another follow up. The last follow up she did not show so I baited the outside and left a note for her to call me. When she called her statement to me was since she had not seen anymore roaches she did not think that she needed to be there. We still went one more time to follow up and had not even seen any more dead roaches. We still treat this customer to this day. In our last conversation she told me that she blames it on her relatives who no longer live with her but brought the roaches, and that she is for ever grateful that we are her pest control company.
My name is Roger James and I’ve been with Bulwark for four years now. I am a Team Leader and primarily service homes up in the community of Steiner Ranch which is in Austin, TX.
One of my best stories this past summer was a customer who has been pregnant through this past year. Every month when she saw me, she would smile and tell me how many more months until her little one was due to arrive.
I always try to think of how I can go that extra mile for my customers, so I asked her if she would like me to come and retreat the inside of her house two weeks before the baby was due. She said yes right away. It was nice to give her that extra reassurance that the inside and outside of her house would be bug free when she brought her baby home.
In August I saw her new baby girl. She thanked me again and again for bringing her family “peace of mind” each and every month, especially with the baby.
That confirmed to me that I’m going that extra mile to bring ”Peace of Mind” to my customers. That’s what Bulwark is all about.
My name is Roger James and I’ve been a technician for Bulwark for four years now. I am a team leader and service the community of Steiner Ranch which is in Austin, Texas.
My wife also teaches in Steiner Ranch and she was surprised at the beginning of the school year by a request from one of her student’s moms. She asked my wife, “Isn’t your husband that Bulwark guy who works in this area?” She told my wife that many of the moms in Steiner have told her that Mrs. James’ husband is the BEST exterminating tech and she had to “switch over” from XYZ Exterminating to Bulwark. So my wife ended up giving her one of my cards.
I received a call from this mom the following week. She let me know that as soon as her contract was over with ABC in a few months that her family would be switching over to Bulwark.
Sometimes the BEST form of advertising is “word of mouth.” It’s nice to know that I have built up a solid reputation in Steiner. I have sold many contracts by referrals, but this story is one of my favorites because it validates the quality of work I do. At the beginning of this year, Bulwark allowed me to go to Texas A & M to further my training. They also offer classes every month to keep us updated. This story proves to me that my skills are paying off and I do my job thoroughly.