We had a customer recently call on the afternoon of her service, to find out when the tech would be there. I let her know she was scheduled for the morning, so she should already have either an invoice or a notice that we missed her for some reason. She said she thought so too,Read More
She then requested not only to have Roger go back and perform the regular service but to also delete her messages on her voice mail…I wouldnâ€™t be surprised if Roger did go back and perform her regular service and also deleted her messages for her.
Have you ever tried to talk a woman out of Pest Control? There are certain things that you should just pamper your wife with, and pest control may fall into that category.
I remember a call that I got last April, and it is a month this customer will never forget. While in her laundry room, she noticed an odd, gray bug clinging to the wall.
I was lucky enough one day to receive this phone call from a customer complaining about rats and mice. She wasn’t sure if they were rats or mice, but nevertheless, it was quite comical. She wanted to know all about our service and how we treated for them. I told her the technician would putRead More
One day I was servicing a home while training a guy that had been sitting in the truck while I did all the spraying and all the services. He always was having an excuse to be on the phone. I was really getting frustrated cause I believe that he was just being lazy. I knockedRead More
I was working out in Scottsdale. I arrived at the home and checked the back gate only to notice a BIG dog charging at me. I quickly shut the gate. I called the customer and she answered the phone. She was home, but didn’t hear me knock. She told me the dog was nice andRead More
During the summertime in Phoenix we have several customers who call in because they have a problem with scorpions.
Sometimes being in the service industry, service men and women might be asked to go beyond the normal realms of a normal job. I like to joke about the fact that we are not the electric company and we have to actually strive to keep our customers happy. Our customers have other options that theyRead More