Pest Control and Bug Exterminator Blog

Informative Interesting Perspectives about Bug Exterminators and The Pest Control Industry

4’

Missing Invoices

We had a customer recently call on the afternoon of her service, to find out when the tech would be there. I let her know she was scheduled for the morning, so she should already have either an invoice or a notice that we missed her for some reason. She said she thought so too, but didn’t see anything. I let her know I would call her back after checking with the technician to find out what happened. The tech remembered treating her home, and remembered that she had a pond in her yard, and said he left the invoice in the backdoor. I let the customer know this and… Read More

Roger Only

She then requested not only to have Roger go back and perform the regular service but to also delete her messages on her voice mail…I wouldn’t be surprised if Roger did go back and perform her regular service and also deleted her messages for her.

Time Out

Have you ever tried to talk a woman out of Pest Control? There are certain things that you should just pamper your wife with, and pest control may fall into that category.

Tick Invasion

tick

I remember a call that I got last April, and it is a month this customer will never forget. While in her laundry room, she noticed an odd, gray bug clinging to the wall.

Of Mice and Woman

I was lucky enough one day to receive this phone call from a customer complaining about rats and mice.  She wasn’t sure if they were rats or mice, but nevertheless, it was quite comical. She wanted to know all about our service and how we treated for them. I told her the technician would put out glueboards and mouse/rat traps. She seemed very upset, I asked her what was wrong, she said she didn’t want to kill the rats or mice, she just wanted us to move them to a different location. I couldn’t help but laugh, however, I laughed to myself.  I spoke briefly with a manager to see… Read More

Dog run

One day I was servicing a home while training a guy that had been sitting in the truck while I did all the spraying and all the services. He always was having an excuse to be on the phone. I was really getting frustrated cause I believe that he was just being lazy. I knocked on the customer’s door and there wasn’t an answer. I checked the gate, it wasn’t locked, so I went back to the truck and asked if the trainee wanted to spray the house. He was still on the phone so I just started to spray the house. When I got to the backyard I made… Read More

Dog Bite

I was working out in Scottsdale.  I arrived at the home and checked the back gate only to notice a BIG dog charging at me.  I quickly shut the gate.  I called the customer and she answered the phone.  She was home, but didn’t hear me knock.  She told me the dog was nice and would just jump on me.  The dog was put away and I started spraying the perimeter of the house.  I was in the front yard when the customer opened up the door to take out the trash.  The dog snuck out and started running at me.  Again she said the dog was nice; however, the… Read More

Late night bug run

Sometimes being in the service industry, service men and women might be asked to go beyond the normal realms of a normal job.  I like to joke about the fact that we are not the electric company and we have to actually strive to keep our customers happy.  Our customers have other options that they could leave us for. So, one day I had a route that seemed to be a little demanding.  What I mean is that there was a lot of driving.  Sometimes this happens because we cannot control when our customers get pest problems and where they live.  Well, when it rains it pours. By 2 PM… Read More