I was an Initial Service Technician, meaning I only was only servicing new customers and providing the Full House Clean Out, for one of the best salesman in the history of Bulwark. I had a full day of services in one of the cities more influential neighborhoods. As normal I begin to scan the customer’s property as soon as I exit the work vehicle. I noticed that there was a paper on the driveway so I picked it up and carried the paper with me to the door. This is one of the advance tactics that you learn as a seasoned technician.
I rang the door and after a few minutes a kind women who spoke broken English opened the door and greeted me. I introduced myself and with a smile tried to hand her the paper I had kindly retrieved from the driveway. She looked at me skeptically and opened the door widely allowing me to see that there was another woman in the home, possibly the homeowner. After a short conversation (in a language I dare not guess at) the kind women told me in broken English no, they “don’t want.” I again tried to hand her the paper so that she could see the signed service agreement in my hand. Again the homeowner kindly refused. I sat the paper down on the front porch and then presented the contract to the women in the doorway. At this time she had given all the time she was willing to and slowly closed the door on me. I was a little surprised but it wasn’t the first time a customer has refused service. I then called the next customer of the day and told them I had an opening in my schedule and would they allow me to service their home. The customer allowed me to and I was about an hour ahead in what I thought would be a demanding day. Late that afternoon I received a phone call from the office asking my why I never showed the earlier stop of my day. I explained to them that I did, and that the customer refused my service. The person I was speaking with sounded confused and asked if I went to the correct address, I told him yes that I even recalled verifying the address on the corner of the home after the customer refused service. The person then stated they would call the customer and speak with them again. A short time later I received a second phone call from the office; the customer thought I was a newspaper salesman.
Las Vegas, NV
As a technician in San Antonio, Texas you see a lot of different things, meet a lot of people & enter some interesting houses. As usual, on one of our hot summer days, I stopped by a customer’s home that was on my route for a routine service. I parked my truck, got out & walked to the front door to greet the customer. A lady pleasantly answered the door. I proceeded with my routine script, “Hello Ms, my name is Ande. I’m from Bulwark Exterminating & I’m here to do your routine service. Are you having any pest problems or seeing anything inside your home?” She replied, “Yes. I’ve seen a couple of those pincher things inside my kitchen,” as she moved her fingers in a pinching motion. I smiled & informed her that I could do an interior & exterior treatment for her.
I went to my truck, grabbed my equipment & returned to the home. She told me to come on in. I asked her if she wanted me to treat just her kitchen or the whole interior. She opted for the whole interior. I tend to work clockwise in a home, so I informed her that I would start by the front door & just work my way around. She responded okay. The first room to my right was a bedroom as I entered I noticed there was a lady lying on the bed, under the covers watching TV. I asked her if she wanted me to treat her room. She said yes.
As I proceeded to the window, to do a window treatment, I could here a faint growling sound. I turned around to see where the sound was coming from, but I did not see anything or anyone besides the lady. I continued towards the window and as I’m treating the window the growling continues. I looked back towards the lady on the bed and she just smiled. As I move towards the back bedroom corner to finish checking the corners for pest, all I keep thinking about is why is this woman growling at me? I tell myself that I need to hurry up & finish this room because the lady no longer wants me in her room. The growling intensifies & as I turn to head out the room barking begins. Now I’m really thinking this woman is crazy & I need to get out of this house. Just then she grabs the covers & says, “Princess stop barking!”
To my relief she pulls a small tea cup Chihuahua from under the covers. I’ve never been so on edge in a in my life. I’m glad my imagination didn’t run wild, the lady wasn’t acting crazy & a cute little “Princess” could entice more than just pests to leave a room.
I recieved a call at the office and the customer was needing a callback for silverfish. So I told them I would come right out and take care of the problem. When I got to there, a man was at the door and said to go ahead and start on the outside before I do the inside. So, I said, “Okay, no problem, I’ll take care of that for you.” As I was spraying and I got to the backyard a nude lady was laying out in the sun. So I thought to myself, I think the guy at the door forgot to inform his wife that I was going to be spraying. I didn’t know what to do, I was shocked, so I went back to the front door and knocked on the door again and told the man that when we service homes we need to keep animals and humans inside and he just told me, “Oh, just go ahead and spray!!” So, I put my sunglasses on and was trying to spray around her without looking at her and trying to hurry and get out of there. I did my thing, and the lady didn’t seem to even mind or notice, some stranger from a foreign country was there!! Wow only in Vegas!! What happens in Vegas, Stays in Vegas!!
Las Vegas, NV