Pest Control and Bug Exterminator Blog

Do unto others as you would have others do unto you.

Or was it the scout motto?

DO a good turn daily.

Not quite what I am looking for…

Maybe it’s just good karma.

How do you say thanks to such a great blog post about you or your company?

A very satisfied customer Bulwark Exterminating posted this wonderful post about our Charlotte Pest Control Service. And I can’t quite recall what fortune cookie saying might best relay my gratitude, but what I do know is that a link for me is a link for you.  Its seems only fair.  Anytime someone opens up a conversation with us it’s only courteous to respond.  So thank you for your wonderful post.

One Good  deed …uh…   Link ….   Post Deserves Another.

What I can promise is that if you link to us then we will return the favor.  It may not be today, it may not be tomorrow, but I promise that someday I will return that favor.  We like connecting with real people.

While we are at it we like for you to meet Claudia. Check out her Decorating Blog.

Pest-Control-Stories Story, Uncategorized Charlotte Bug Control, Charlotte Insect Control, Charlotte Pest Control, Connecting, Linking

I was an Initial Service Technician, meaning I only was only servicing new customers and providing the Full House Clean Out, for one of the best salesman in the history of Bulwark.  I had a full day of services in one of the cities more influential neighborhoods.  As normal I begin to scan the customer’s property as soon as I exit the work vehicle.  I noticed that there was a paper on the driveway so I picked it up and carried the paper with me to the door.  This is one of the advance tactics that you learn as a seasoned technician.

I rang the door and after a few minutes a kind women who spoke broken English opened the door and greeted me.  I introduced myself and with a smile tried to hand her the paper I had kindly retrieved from the driveway.  She looked at me skeptically and opened the door widely allowing me to see that there was another woman in the home, possibly the homeowner.  After a short conversation (in a language I dare not guess at) the kind women told me in broken English no, they “don’t want.”  I again tried to hand her the paper so that she could see the signed service agreement in my hand.  Again the homeowner kindly refused.  I sat the paper down on the front porch and then presented the contract to the women in the doorway.  At this time she had given all the time she was willing to and slowly closed the door on me.  I was a little surprised but it wasn’t the first time a customer has refused service.  I then called the next customer of the day and told them I had an opening in my schedule and would they allow me to service their home.  The customer allowed me to and I was about an hour ahead in what I thought would be a demanding day.  Late that afternoon I received a phone call from the office asking my why I never showed the earlier stop of my day.  I explained to them that I did, and that the customer refused my service.  The person I was speaking with sounded confused and asked if I went to the correct address, I told him yes that I even recalled verifying the address on the corner of the home after the customer refused service.  The person then stated they would call the customer and speak with them again.  A short time later I received a second phone call from the office; the customer thought I was a newspaper salesman.

Wayne Bryant

Las Vegas, NV

Pest-Control-Stories Story 3, C, Las Vegas NV, las vegas pest control, Misunderstanding

Working at Bulwark Exterminating has been the most full filling job that I have had. Hello, my name is Tarria and I have been with Bulwark for about three and half years. Working for the pest control branch in San Antonio, TX. One experience that I had this past summer is a customer who called in to get scheduled for a callback for interior ants. Of course with our summers we are very busy and it can be very difficult to find a time and day to schedule an appointment for a customer. After, searching the routes I was not able to find an appointment for at least two days out. The lady was very understanding when she had to wait for two days for an appointment, to have the interior service done. However, later that afternoon, I noticed that someone had rescheduled a service and I got the customer scheduled the very next day. The “Mrs” was very pleased with the customer service that she received and how quick we could get someone out to her home. She told me she was very happy with our service and that she has been a customer for over four years. It makes my day to know that we continue to do such wonderful work and have great customer service.

Pest-Control-Stories Story C, customer service, San Antonio TX

A Friendly Visit

By: Oliver Gomez

It’s a beautiful day and the doorbell is ringing. The man at the door says its Bulwark calling.

He’s clean-cut, polite and I feel at rest, I know he is knowledgeable and will take care of the pests.

He says with all confidence there’s no bug he can’t treat. He’s well recommended by neighbors on our street.

He took off his shoes as he came inside, and sprayed in the corners where all the bugs hide.

He dusted under cabinets, then under the sink. He moved away the food and the water we drink.

He took off the panels where the wall sockets go, and dusted the voids where the larva all grow.

He went up the attic and all through the house, until in the basement he found a trapped mouse.

He moved all the mats and the slippers away, and treated the doors and the windows with spray.

His truck had a hose that went all the way around, and outside he treated the walls and the ground.

He put out some granules for the drips on the plants. He says it’ll fix those pesky roaches and ants.

Then it’s all over, he knocks when he’s done. If you give a few days, the bugs will be gone.

Pest-Control-Stories Story Las Vegas NV, Poem

In July of 2004 I came to this company with an understanding that Bulwark was a customer service company first and pest control company second.  Little did I know they actually meant it; on my second day of on the job training here in Austin Texas I was paired up with Silvestre Loera.  He made the day great, but he stressed how it was important to start your day on time and get to your first house promptly.  He also showed me after that the first service you could go get breakfast tacos, which I thought funny due to he was stressing right before to be on time. As the day went on he proceeded to provide great customer service to every customer we serviced.  I was thinking wow, great company, I made a great choice coming to work here.  Then we came to a customers house where Silvestre gave new meaning to customer service.  I was standing at the door beside Silvestre when we rang the door bell.  What happened next seemed very strange to me, but not at all to Silvestre. A man answered the door wearing nothing but a hand towel around his waist, hairy chest and all showing to Silvestre and myself. I was ready to walk off but Silvestre talked to the man as if nothing were wrong and proceeded to listen to the mans every need.  He even offered to go inside and treat if needed, which the man did require. I was taken by surprise that the customer service mentality at this company was that deep, because to be honest that was my 7^th overall day at bulwark and I was ready to quit. Overall the experience is one I won’t forget and says a lot about what is instilled in the employees at Bulwark by the owners, managers, and technicians.

Robert Morales Jr
Austin Texas

Pest-Control-Stories Story 5, Austin TX, customer service, E, internal

As a technician in San Antonio, Texas you see a lot of different things, meet a lot of people & enter some interesting houses.  As usual, on one of our hot summer days, I stopped by a customer’s home that was on my route for a routine service.  I parked my truck, got out & walked to the front door to greet the customer.  A lady pleasantly answered the door. I proceeded with my routine script, “Hello Ms, my name is Ande. I’m from Bulwark Exterminating & I’m here to do your routine service. Are you having any pest problems or seeing anything inside your home?” She replied, “Yes. I’ve seen a couple of those pincher things inside my kitchen,” as she moved her fingers in a pinching motion. I smiled & informed her that I could do an interior & exterior treatment for her.

I went to my truck, grabbed my equipment & returned to the home. She told me to come on in. I asked her if she wanted me to treat just her kitchen or the whole interior. She opted for the whole interior. I tend to work clockwise in a home, so I informed her that I would start by the front door & just work my way around. She responded okay. The first room to my right was a bedroom as I entered I noticed there was a lady lying on the bed, under the covers watching TV. I asked her if she wanted me to treat her room. She said yes.

As I proceeded to the window, to do a window treatment, I could here a faint growling sound. I turned around to see where the sound was coming from, but I did not see anything or anyone besides the lady. I continued towards the window and as I’m treating the window the growling continues. I looked back towards the lady on the bed and she just smiled. As I move towards the back bedroom corner to finish checking the corners for pest, all I keep thinking about is why is this woman growling at me? I tell myself that I need to hurry up & finish this room because the lady no longer wants me in her room. The growling intensifies & as I turn to head out the room barking begins. Now I’m really thinking this woman is crazy & I need to get out of this house. Just then she grabs the covers & says, “Princess stop barking!”

To my relief she pulls a small tea cup Chihuahua from under the covers.  I’ve never been so on edge in a in my life. I’m glad my imagination didn’t run wild, the lady wasn’t acting crazy & a cute little “Princess” could entice more than just pests to leave a room.

Pest-Control-Stories Story 3, D, Dog, funny, San Antonio TX

We had a customer recently call on the afternoon of her service, to find out when the tech would be there. I let her know she was scheduled for the morning, so she should already have either an invoice or a notice that we missed her for some reason. She said she thought so too, but didn’t see anything. I let her know I would call her back after checking with the technician to find out what happened. The tech remembered treating her home, and remembered that she had a pond in her yard, and said he left the invoice in the backdoor. I let the customer know this and she was very confused. She wanted to call her neighbor to find out if they were serviced already. When she called back she asked if there would be some reason to not leave the invoice for her, because her neighbor got their invoice. I told her if she didn’t believe the tech was there, we could send someone back to treat again for her. She said she believed me, and that wouldn’t be necessary, but was still baffled that she always could find the paperwork and didn’t see it anywhere today. I told her I would mail her a copy of the invoice when the tech brought it to the office and she said that would be great. She called again about an hour later, laughing so hard. She said she completely forgot that she has a backdoor to one of the bedrooms. She had found the invoice tucked right into the door, just like the tech promised. She apologized for making such a stink and said she felt so silly for not thinking of that before. She thanked me for all my help, and for all the calls back and forth trying to figure it out.

Jamie

St. George branch

Pest-Control-Stories Story 4, B, Misunderstanding, St George UT

Unique story-  Rodney Crumpton

This week I was running a route in Chandler, in an area I was assigned to as a missionary in 2001.   One of my stops was Susan Powell.  I didn’t recognize the name at first but the memories came back as I was driving down the gravel road to a family’s house I had become good friends with during my stay in Chandler 8 years ago.  When Mrs. Powell came to the door I let her know that I was with Bulwark but that I had been to her house before and she had fed me dinner about 8 years ago.  She reached back into her memory bank and asked me my name and when I told her my last name, her face lit up and she quickly invited me in to see her wall of family pictures with her grown children and grandchildren.  After we caught up, I told her that I was impressed that she had been with Bulwark for over 5 years on a monthly treatment plan.  She said that Bulwark has always been great no matter who she talked with on the phone or at her home.  And that they almost never see a bug inside their house.  As an employee at Bulwark since 2000 this was a very rewarding experience, I hope to continue to serve the Powell’s and other families that are as delightful as they are.

Pest-Control-Stories Story 5, D, Phoenix AZ

We had a gentleman call for a service quote, and said he had tiny white bugs biting him.  He said they were jumping all over his house and he had bites all over his ankles and legs.  We sent a technician out to assess the situation and bring back a sample of the bugs in question.  The technician went to the man’s home, and looked everywhere for the bugs the man had called about.  The technician spoke with the man for a long time about where he was when he would get bitten the most.  He said everywhere, not in just a specific area.  He said they were jumping all over the carpets.  He pointed down to the carpet, and helped the technician put them in a Ziploc baggie, so he could show the manager and find out what they were.  The technician looked in the baggie, and noticed… lint.  He told the gentleman that those were not bugs, but in fact, just lint.  The man disagreed, and said that’s what has been biting him.  The technician looked more closely in the carpets to try to find something resembling an actual bug, but could find nothing.  The man was positive that the lint was not lint, but bugs!  The technician thanked the man for his help in collecting the specimen, and let himself out.

Jamie

St. George

Pest-Control-Stories Story 1, D, funny, Lint, St. George

My name is Roger James and I’ve been a technician for Bulwark for four years now.  I am a team leader and service the community of Steiner Ranch which is in Austin, Texas.

My wife and I used to live in California before we made the decision to move out to Austin, Texas.  I never realized how beneficial my experience in California would be for my job until I started working for Bulwark.  I have ended up meeting so many customers who also used to live in California.  This has helped me gain their trust and loyalty because I feel that we can identify with the many differences between both states.

One family comes to mind this past summer.  I was actually spraying a regular customer’s lawn when a man quickly approached me.  He said that he saw my Bulwark truck and hoped I could help him out.  He went on to explain that his family had just moved here from California a couple days ago and they had large fire ant mounds all over their front and back yard.  I ended up servicing the inside and outside of their home that very day paying special attention to the ant mounds.  He decided to sign up for a year’s contract with Bulwark before I left that day.  It was nice for him to hear that I could relate to what they were going through.  You see, the fire ants in California are nothing compared to the fire ants here in Texas. The first time you get stung by a Texas fire ant- You too will want to call Bulwark for HELP!!!  He also asked me if it were true that scorpions actually come into houses here in Texas.  After I let him know that this is possible, I went on to further explain that Bulwark treats their customer’s houses in order to help prevent scorpions from coming in.

Pest-Control-Stories Story ants, Austin TX, C, Fire ants