As pest control operators it can be challenging at times finding extraordinary employees and technicians to work for your company. Showing up to work everyday and performing adequately is expected, but it doesn’t make for an outstanding employee.
Several pest control operators were asked, “What qualities do their most outstanding technicians and employees possess, and what traits do you look for when hiring them?”
Here are their top 10 responses:
1. They have a positive attitude. Working for a pest control company might not always be the most glamorous of jobs at times, but the most outstanding employees will always show up to work everyday with a positive disposition, enthusiastic about their jobs. Staying above the fray of office politics also helps.
2. They are punctual. This quality is a no-brainer in the pest control industry. Customers expect technicians to be on time for a treatment, as many make special accommodations to be at home to let techs inside. Punctuality shows that an employee is committed to the job, interested in the work, and able to handle responsibility. It facilitates a sense of professionalism and commitment. When an employee is late, its effects spread throughout the entire workplace and even to other employees.
3. They are organized. This quality is a definite must in the pest control industry not only for customer satisfaction, but for safety reasons as well. An organized technician needs to manage the different pesticides, inventory, and service routes to be effective.
4. They are self-motivators. Knowledge, intellect, talent, and skill are necessary, but personal drive is critical. Remarkable employees are driven by something deeper and more personal than just the desire to do a good job. Self-motivators look around to see what needs to be done and do it. They ask questions to try to learn more.
5. They like to prove others wrong. Self-motivation is often derived from a need to show that the doubters are wrong. The pest control technician without a college degree, or the secretary who was told she didn’t have leadership potential, often possess a burning desire to prove other people wrong.
6. They possess excellent interpersonal communication skills. Pest control employees must have strong communication skills, as they have to communicate directly with customers, with fellow employees, and with supervisors. Listening skills are also essential, as employees must listen to different approaches and ideas for service assignments, especially when working with a team of technicians.
7. They’re neat in appearance. This attribute is self explanatory. Our customers are letting our technicians on their property and in their homes. They need to feel safe. Techs should to be clean cut, dressed in uniform, and always greet a customer with a smile.
8. They are always tinkering. Some employees are seldomly content, and I mean that in the best of ways. They are continually tinkering with something: Reworking a timeline, fine-tuning a process, or tinkering with workflow. Great pest control employees follow processes. Outstanding employees find ways to make those processes even better, not only because they are expected to… but because they just can’t help it.
9. They publicly praise and privately complain. Outstanding pest control employees identify the contributions of others, especially in group settings where the impact of their words are even greater. When issues need to be brought forward these employees will present them to their boss, privately, without setting off a company firestorm.
10. They are eccentric, but know when to dial it back. Unusual personalities shake things up, make work more fun, and transform a workplace into a place other employees can look forward to coming to each day. These eccentric employees also know when to conform, and when to back off. It’s a tough balance, but an infrequent few can walk that fine line effortlessly.
Human capital is the single most important aspect in running a successful pest control company. In this industry, having employees with these qualities can be the difference between thriving or closing your doors. As a pest control operator, look for these qualities during the hiring process—Hire tough, and manage easy. If you are a pest control employee, look to align yourself with these 10 outstanding qualities.