Bulwark really cares about what the customer thinks. We strive to provide the very best customer service in the industry. That is why each year we send out surveys to every one of our customers asking them for their opinions on our service and if they have any suggestions on how we can improve. Without fail, there are several technicians who are mentioned on the survey responses for their extra efforts. And we have been astounded ourselves hearing what our techs have done for the customers. Take this review:
“We have used Bulwark for 3 years now. Everyone we have spoken with on the phone and worked at our house have been very nice and accommodating. When we moved into our house we had a ton of bug issues and after just one treatment our issues decreased tremendously. We have been very happy with our service. James Nelms has been out to our house several times for treatments. He has been great every time we have dealt with him. This past time, my dog was a little too excited when he arrived and piddled. We were not around so he actually cleaned it up. I would not have done this for any of my customers and was embarrassed he had cleaned it up. I was very appreciative though. Thanks for the great work!”
Another customer wrote,
“My favorite Pest Control Tech, Adam MacFarlane, was out today for our monthly service in NW Las Vegas. Not that pest control is a noisy process, but my only instruction to Adam today was to be especially quiet–my grandson was sleeping. Needless to say, Adam started whispering and was trying to be extra quiet. Who would ever think that having your monthly pest control service would be an enjoyable event. I’ve known Adam for almost a year now and there is no one else I’d want to treat our home. Thanks Bulwark for hiring such an great employee and as always for the excellent service.”
Here at Bulwark Exterminating, we reward our technicians for making good impressions. If a technician is ever mentioned on a review or survey questionnaire, the comment is recorded and the technician is rewarded. If you love your technician, please let us know. We want to know so we can identify our star performers. We want our technicians to feel appreciated. We want to keep them happy.Plus, we’d like to hear more of these amazing stories!