When I was a waiter I was trained on how to be a server or servant, as in one that provides service. Among all the rules of providing service as a waiter there was one simple rule that topped the list, “Never let the cup run dry.” This one ear mark was a key ingredient to providing a pristine dining experience. In fact, we provided water as soon as the guest sat down. Even before taking a drink order. Arguably giving water away could hurt profits, but this level of service is superb. Once a drink order was taken monitoring the beverage level and promptly re-filling empty glasses was monument on the quality service check list. Sadly, I often find this level of service lacking in many restaurants today.
So when I received a prompt replacement of my beverage today almost in the same instant I was placing down my empty cup I was in awe. Without even having to ask! And with such exact execution… Impressive. But even more shocking was that this superb act wasn’t even performed by waiter at a restaurant. This stellar service was provided by a southwest flight attendant. Astounding.
Thank you Jim. Thank you southwest for putting a smile on my face today. Not only are your rates great, your on-time arrivals dependable, and your luggage department free of charge, but additionally you have great employees that provide geniune service. In the Bulwark pest control world, service is all about the little things. Jim and Southwest Airlines showed that they feel the same way about quality service.