The internet is a sea of information. Some salty, some entertaining, some exciting, and some information is just useless. The world of pest control has been around for some time now. There are industry giants that have been around for close to 100 years now. The pests may evolve , but not much really changes on a daily bases. So I sometimes wonder “how can anyone add new and valuable content to the topic of pest control?” Sure there is a new love song everyday of the week. Yes, Facebook is revolutionizing the social scene. But PEST CONTROL???
But, as with love songs, it’s the passion that keeps the flame burning. And while pest control isn’t most people’s topic of choice, there are those that carry the torch because they love what they do. This past week a fellow exterminator reminded me why pest control is a good business to be in. Hearts Pest Control out of San Diego, really does have heart.
Written by Gerry Weitz and reproduced with his permission.
Published in PMP magazine
Take Back My Paycheck
It is hard to part with money, yet I enjoy personally handing out paychecks. At my office, the employees usually take a second look at the envelope before opening to see the paycheck. Occasionally, they’ll look at the envelope and say, “Take this back, you didn’t write a fortune cookie.”
Whether or not the paycheck is particularly good, the staff enjoys seeing genuine notes addressed from me to them personally:
“Outstanding teamwork! Good start to a great career at Hearts!”
“Love those extra efforts at client retention! Thanks so much.”
“Mistakes get made. Don’t let it get you down. We’ll get there together.”
Something special is happening when employees care first about a small, heartfelt message before their paychecks. It not only inspires them. It inspires me. I’m not a fool to think the employees would be here if they didn’t get a decent paycheck. Nevertheless, people will exit companies that don’t inspire them. Appreciation is a powerful word. Combining that with inspiration for a better future is that much more empowering.
Great companies continue to inspire staff even as they grow. Writing a personal note to one random employee each week might start a workplace legend. There is something wrong when employees say, “It’s all about the numbers.” If that sounds like your company, beware! One way to prove you are listening to staff is by responding with communications that show you care about their personal and family welfare and their careers at your company.
Communicate those little things that make your employees want to feel as happy to come back on Monday morning, as they do walking out on Friday with paycheck in hand.
6176 Agee St
San Diego, CA 92122
Putting the Service back into Pest Control
I really enjoyed Gerry’s article and from what I have learned about Gerry I can tell that he runs a good operation. Service companies should understand service from the top down. Service should be a genuine action of your personal choice with the intent to help another. To be genuine, the giver will have no motives to question. An act of service is also not given out of obligation. It is about caring. While I am not an employee of Hearts, I believe Gerry cares for his employees.
“Yes, I am a pest control guy.”
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