In July of 2004 I came to this company with an understanding that Bulwark was a customer service company first and pest control company second. Â Little did I know they actually meant it; on my second day of on the job training here in Austin TexasÂ I was paired up with Silvestre Loera. Â He made the day great, but he stressed how it was important to start your day on time and get to your first house promptly. Â He also showed me after that the first service you could go get breakfast tacos, which I thought funny due to he was stressing right before to be on time. As the day went on he proceeded to provide great customer service to every customer weÂ serviced. Â I was thinking wow, great company, I made a great choice coming to work here. Â Then we came to a customers house where Silvestre gave new meaning to customer service.Â I was standing at the door beside Silvestre when we rang the door bell. Â What happened next seemed very strange to me, but not at all to Silvestre. A man answered the door wearing nothing but a hand towel around his waist, hairy chest and all showing to Silvestre and myself. I was ready to walk off but Silvestre talked to the man as if nothing were wrong and proceeded to listen to the mans every need. Â He even offered to go inside and treat if needed, which the man did require. I was taken by surprise that the customer service mentality at this company was that deep, because to be honest that was my 7th overall day at bulwark and I was ready to quit. Overall the experience is one I wonâ€™t forget and says a lot about what is instilled in the employees at Bulwark by the owners, managers, and technicians.
Robert Morales Jr