I was lucky enough one day to receive this phone call from a customer complaining about rats and mice. Â She wasnâ€™t sure if they were rats or mice, but nevertheless, it was quite comical. She wanted to know all about our service and how we treated for them. I told her the technician would put out glueboards and mouse/rat traps. She seemed very upset, I asked her what was wrong, she said she didnâ€™t want to kill the rats or mice, she just wanted us to move them to a different location. I couldnâ€™t help but laugh, however, I laughed to myself.Â I spoke briefly with a manager to see if there was anyway to catch them without hurting them, but the answer was no, which I already knew, but it doesnâ€™t hurt to ask, I got back on the phone with her and told her we donâ€™t offer that kind of service.
I told her not to look at the glueboards or look in the traps, but to call us and we would send a technician out there to check them for her. She seemed okay with that and we sent a technician out to check out her rat/mouse problem, which she definitely had. She has not called to complain since that phone callâ€¦ I was glad to help in anyway I could.Â Hopefully her problem is that of the past.