My name is Roger James and I’ve been a technician for Bulwark for four years now. I am a team leader and service the community of Steiner Ranch which is in Austin, Texas.
My wife and I used to live in California before we made the decision to move out to Austin, Texas. I never realized how beneficial my experience in California would be for my job until I started working for Bulwark. I have ended up meeting so many customers who also used to live in California. This has helped me gain their trust and loyalty because I feel that we can identify with the many differences between both states.
One family comes to mind this past summer. I was actually spraying a regular customer’s lawn when a man quickly approached me. He said that he saw my Bulwark truck and hoped I could help him out. He went on to explain that his family had just moved here from California a couple days ago and they had large fire ant mounds all over their front and back yard. I ended up servicing the inside and outside of their home that very day paying special attention to the ant mounds. He decided to sign up for a year’s contract with Bulwark before I left that day. It was nice for him to hear that I could relate to what they were going through. You see, the fire ants in California are nothing compared to the fire ants here in Texas. The first time you get stung by a Texas fire ant- You too will want to call Bulwark for HELP!!! He also asked me if it were true that scorpions actually come into houses here in Texas. After I let him know that this is possible, I went on to further explain that Bulwark treats their customer’s houses in order to help prevent scorpions from coming in.