I was in San Antonio Texas to do my Thursday termite route. I went to a customer’s house at 10 am to do his free termite inspection. I rang his doorbell and proceeded to ID myself as Randy with Bulwark Exterminating and that I was there to do his free termite inspection. He asked me where I was going to start and I told him I would do the outside then come back and do the Interior. He asked me if I brought a ladder because the home didn’t have a pulldown and that’s where he was hearing a chewing sound coming from. I told him I did indeed have a ladder and I would bring it when I was coming inside. The home was a two year old two story, xx home. I drew a diagram of the outside as I inspected it. After I finished I knocked and then went inside. I inspected the inside and then went into the attic to see I what he was hearing.
I climbed into the attic with my flashlight and could see a lot of mouse droppings but no termites. I climbed down and went to find the customer. He asked me if I found anything and I told him I had good and bad news. What’s the good news he asked. I told him, you have mice in your attic not termites. He said that’s great, what’s the bad news. I told him” You don’t have any Insulation in your attic.”
He said “You have to be kidding me.”
“I’m being 100 % honest,” was my reply.
He climbed up the ladder and looked around with my Flashlight. “Someone stole my insulation out of my attic!” he exclaimed very loudly as he came dome. “How am I supposed to pay to fix this?”, he said to himself.
I informed him that since there wasn’t a trace of insulation in the attic that it most likely was never done. He said “But they have inspectors to check that.”
I agreed with him and told him “Sadly, it must have been missed.” I suggested that he call the xx office in the subdivision (they were still building in the neighborhood) and tell them about it. He called and they told him all homes were insulated when they were built and that if his was missed then they would insulate it and set up a time for their inspector to come look at it. The customer told me that his electric bill was always really high and he couldn’t understand why but now he knows why,… thanks to some mice.
He was a happy man when I Left.
San Antonio, TX