Pest Control and Bug Exterminator Blog

It is Christmas Day and we hope that all is well for you and yours.  Merry Christmas from the bug guys.

My name is Svea Owens and I work out of the Phoenix Branch of Bulwark Exterminating. I was calling routes one day and I was talking to a customer and she had felt a little uneasy about taking service. I had asked her if it was something we had done and she said not really. She then proceeded to tell me that for her first service she had a new technician and she wasn’t 100% comfortable with his knowledge. She said that the next technician that came out did a great job and was very informative and she was very happy with her service, but she still felt a little uncomfortable about the first service. I came up with a solution that she was very happy with. We issued a credit for her service because she obviously did not feel like she received the service she had paid for. Also we decided to make her a tech specific for the technician that she felt did an excellent job not to say the other technician didn’t. She just felt that one was more knowledgeable than the other. In the end, she was very happy with the outcome and felt comfortable with the solution we came up with.

I was working out in Scottsdale.  I arrived at the home and checked the back gate only to notice a BIG dog charging at me.  I quickly shut the gate.  I called the customer and she answered the phone.  She was home, but didn’t hear me knock.  She told me the dog was nice and would just jump on me.  The dog was put away and I started spraying the perimeter of the house.  I was in the front yard when the customer opened up the door to take out the trash.  The dog snuck out and started running at me.  Again she said the dog was nice; however, the dog had his own agenda.  He charged at me and I jumped back only to be bitten in the right butt check.  The customer felt so bad and quickly grabbed the dog.  It hurt pretty badly.  It was the first time in a year and a half that I have been with Bulwark that I have been bitten (and hopefully the last).  I was fine but sore and bruised.  I told the customer she had nothing to worry about.

Jameson Hunter

Phoenix Branch