My name is Jay Tankersley and I am a Service Manager for Bulwark Exterminating located in the Raleigh, N.C. branch. I was filling in for one of our field technicians when the following incident took place.
I greeted Mr. Smith at his front door, a Bulwark customer for a little less than a year. As I started to do his treatment he began to follow me around in silence as I sprayed his home with our standard pressure spraying procedure. I assumed he was checking to make sure I did a thorough service. I completed the entryway treatment and de-webbing without a word from the customer. Upon completion of the service I filled out the customer service invoice and asked if there was anything else I could do for him today? He said “yes” and asked me to follow him back around the perimeter I had just sprayed. He said, “Every time your company comes to do my service, after words, I walk around my house and there is this very distinct visible line in the grass completely around my house where you have just treated.” He then asked me what was in our product to cause such an effect on his grass. Sure enough there was a straight line indented about 1/2 inch to 1 inch wide and running the length of the home, around the backside and down the other side. As we were walking along the far side I stopped about half way and looked up at the roof line. I then smiled at the customer and said once you install some rain gutters the indented grass line should disappear.