My name is Jay Tankersley and I am a Service Manager for Bulwark Exterminating located in the Raleigh, N.C. branch. I was filling in for one of our field technicians when the following incident took place.
I greeted Mr. Smith at his front door, a Bulwark customer for a little less than a year. As I started to do his treatment he began to follow me around in silence as I sprayed his home with our standard pressure spraying procedure. I assumed he was checking to make sure I did a thorough service. I completed the entryway treatment and de-webbing without a word from the customer. Upon completion of the service I filled out the customer service invoice and asked if there was anything else I could do for him today? He said “yes” and asked me to follow him back around the perimeter I had just sprayed. He said, “Every time your company comes to do my service, after words, I walk around my house and there is this very distinct visible line in the grass completely around my house where you have just treatedÂ”.” Â He then asked me what was in our product to cause such an effect on his grass. Sure enough there was a straight line indented about 1/2 inch to 1 inch wide and running the length of the home, around the backside and down the other side. As we were walking along the far side I stopped about half way and looked up at the roof line. I then smiled at the customer and said once you install some rain gutters the indented grass line should disappear.