Sometimes being in the service industry, service men and women might be asked to go beyond the normal realms of a normal job. I like to joke about the fact that we are not the electric company and we have to actually strive to keep our customers happy. Our customers have other options that they could leave us for.
So, one day I had a route that seemed to be a little demanding. What I mean is that there was a lot of driving. Sometimes this happens because we cannot control when our customers get pest problems and where they live. Well, when it rains it pours.
By 2 PM I was calling my 5:00 service and letting them know it would be closer to 7 PM. They were ok with this. I also called my 6:00 service telling them it would be closer to 8:30 or so. Well, if you have ever driven through Austin, TX in Friday rush hour, you know where you have been and you know how slow you were going. After calling my 5:00 service for the 3rd time, I let them know it would be closer to 9:30. I honestly thought the customer would want to reschedule for another day and I was a little worried that the customer would be upset with me. To my surprise, the customer said, “we will be here”. I was happy to do the service late at night just for the simple fact that I was worried the customer would be upset for me falling so far behind. On top of that, I called my 6:00 service for the 5th time and told her that it would be closer to 11 PM. To my amazement, she was good to go. My 5:00 service that I was finishing up with around 10:30 was walking around his house with me while I did the treatment and he held the flashlight. He was happy, I was happy.
Could it rain and pour some more? By this time the rush hour was over so that was a relief, but that is when the roadwork started and I35 was shut down! I called my 6:00 service for the 6th time and said, I am sitting still on I35 so I don’t know when I will get there. She said, “I am just up doing laundry, so don’t worry, I will be here and I will be up”. I showed up at her house at 1 AM! She was happy to see me as she had a horrible problem with some very large roaches. She had just moved into and older house in a college neighborhood. I think I got some pretty good advertisement as there was a very loud party happening next door! They did not expect to see the bug guy! I finished her house at 2 AM and somehow I was on time to my first house the next day.
The moral of the story? If you have a pest control technician show up at your home on a Saturday morning and that technician is dragging his feet, has blood shot eyes, and might be slurring a little bit, it does not necessarily mean he was out parting the night before.
- George Bryant
San Antonio, TX