It has been a while since my last blog entry. These past few months have been extremely hectic for me. My wife and I have had a new baby (#5), I am furthering my education, and I am fortunate to have a job which is continually offering interesting challenges. At Bulwark Exterminating our culture is in a constant state of flux–operating tirelessly to achieve the big objective: The Most Productive Highest Quality Service Company In The World.
I have been reflecting upon 2008 and I can hardly believe that we are about to enter a new year. It is amazing how time flys when you are having fun! The current economic and foreign policy predicaments that the US are currently facing has negatively affected many Americans attitudes about the future; yet fortunately I have seen many who are willing to remain optimistic, while patiently anticipating an eventual economic upswing, and ultimately a more tolerant world.
It especially easy to be grateful for something during a time of its respective scarcity. I have personally been extremely grateful for my employment, my spouse’s health, the health of my children, -their safety, and the stewardship of great leaders. The United States of America is facing many critical challenges that are inherently deduced when the survival of American Values are to be pitted against stoic and mundane American economic policy. To put things in perspective I will highlight the fact that although Americans have been facing a sluggish economy; Americans continue to find a way to give to charity.
Although at Bulwark Exterminating we have always appreciated our customers, there is, at least in my mind, a heightened awareness towards customer satisfaction. No marketing is better than positive word of mouth. There should be no greater advocate of a service; than he/she who is offering the service. As one who was in need of employment–I am grateful for a small business with a big heart whose willingness to hire a “green” technician with a red fire desire to learn a trade has ultimately allowed me to provide for a young upstart family.
Then again, as a medium-sized business behind a philosophy of “promote on performance,” Bulwark extended a “stewardship” to me which encompassed managing those who would follow in my footsteps…to ensure excellent customer service while offering the latest pest control technologies within a proprietary service. As a service manager I wanted our customer’s to be happy: With empathy each customer was given the best I have to offer; and I trained our technicians to offer the best. I took a keen interest in pest control; I took it upon myself to try and master the pest control trade; while absorbing the wisdom offered from Bulwark’s great leaders. My studies led me to this conclusion: Before Bulwark Exterminating was in the Pest Control Business, it was in the “People Business.”
This is my blog and these are my thoughts. I am personally grateful for “Bulwark.” I am professionally grateful to all Bulwark Exterminating customers who have allowed us the privilege of attending to their pest control needs. To the greatest Pest Control Technicians in the business…Thank you…
Ed Sakugawa…”Thank you for your continuous efforts in the Las Vegas East Area.”